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| − | =Provisioning Gplus Adapter for Salesforce= | + | =Provisioning Gplus Adapter for Salesforce {{Editgrn_open}}- WWE Option{{Editgrn_close}}= |
| − | The Gplus Adapter for Salesforce is an integrated solution that | + | The Gplus Adapter for Salesforce {{Editgrn_open}}- WWE Option{{Editgrn_close}} is an integrated solution {{Editgrn_open}}that provides the full Workspace Web Edition interface to Lightning{{Editgrn_close}} users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package. |
| − | + | {{NoteFormat|Genesys currently supports Gplus Adapter for Salesforce - WWE option in Lightning Experience only.}} | |
| − | + | The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops, {{Editgrn_open}}activity tracking{{Editgrn_close}}, and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce. The adapter leverages the [[Documentation:HTCC:API:Welcome|Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.] | |
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| + | What's next? You can configure the adapter per your business needs by following the steps in [[GPAB|Configuring Gplus Adapter for Salesforce - WWE Option]] or learn the Gplus Adapter Configuration options set [[GPAConfig|here]]. | ||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 08:23, February 5, 2019
Provisioning Gplus Adapter for Salesforce - WWE Option
The Gplus Adapter for Salesforce - WWE Option is an integrated solution that provides the full Workspace Web Edition interface to Lightning users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.
The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops, activity tracking, and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce. The adapter leverages the Web Services API and the Salesforce Open CTI API.
What's next? You can configure the adapter per your business needs by following the steps in Configuring Gplus Adapter for Salesforce - WWE Option or learn the Gplus Adapter Configuration options set here.