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= Configuring Not Ready Reason Codes= | = Configuring Not Ready Reason Codes= | ||
| − | Workspace | + | Workspace Agent Desktop provides "reasons" with which agents can specify details about their <tt>NotReady</tt> status, for instance: ''Lunch'', ''15 minute break'', ''Appointment'', ''Meeting'', and so on. These reasons are configured by creating <tt>Action Code</tt> objects of type <tt>Not Ready</tt>. |
Each <tt>Not Ready Reason</tt> can be customized by creating a section named '''[interaction-workspace]''' in the annexes of <tt>Action Code</tt> objects that are used to define <tt>Not Ready Reason</tt> codes. Next, define and configure the options in that section to customize the way that not-ready reasons are sent to your T-Server. | Each <tt>Not Ready Reason</tt> can be customized by creating a section named '''[interaction-workspace]''' in the annexes of <tt>Action Code</tt> objects that are used to define <tt>Not Ready Reason</tt> codes. Next, define and configure the options in that section to customize the way that not-ready reasons are sent to your T-Server. | ||
| − | '''Example:''' Use | + | '''Example:''' Use [[:Documentation/GA|Genesys Administrator Extension]] for this procedure: |
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'''Purpose:''' Create an ActionCode of type NotReady in [[:Documentation/GA|Genesys Administrator]]. | '''Purpose:''' Create an ActionCode of type NotReady in [[:Documentation/GA|Genesys Administrator]]. | ||
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| − | <li>Open [[:Documentation/GA|Genesys Administrator]]</li> | + | <li>Open [[:Documentation/GA|Genesys Administrator Extension]]</li> |
<li>Navigate to Provisioning > Desktop</li> | <li>Navigate to Provisioning > Desktop</li> | ||
<li>Click <tt>Action Codes</tt></li> | <li>Click <tt>Action Codes</tt></li> | ||
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'''End''' | '''End''' | ||
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[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 18:08, December 5, 2018
Configuring Not Ready Reason Codes
Workspace Agent Desktop provides "reasons" with which agents can specify details about their NotReady status, for instance: Lunch, 15 minute break, Appointment, Meeting, and so on. These reasons are configured by creating Action Code objects of type Not Ready.
Each Not Ready Reason can be customized by creating a section named [interaction-workspace] in the annexes of Action Code objects that are used to define Not Ready Reason codes. Next, define and configure the options in that section to customize the way that not-ready reasons are sent to your T-Server.
Example: Use Genesys Administrator Extension for this procedure:
Purpose: Create an ActionCode of type NotReady in Genesys Administrator.
Start
- Open Genesys Administrator Extension
- Navigate to Provisioning > Desktop
- Click Action Codes
- Click New
- For Name, change it to an appropriate name (example: Lunch Break)
- Tenant should already be populated with the tenant name
- For Type, select Not Ready
- For State, ensure it is clicked as Enabled
- For Code, choose a relevant code for reporting purposes.
- Click Save & Close
Note that codes must be unique within each Type
End
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