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*[[Documentation:PSAAS:Supervisor:AD|Workspace Agent Desktop]] | *[[Documentation:PSAAS:Supervisor:AD|Workspace Agent Desktop]] | ||
<!--*Gplus Adapter for Salesforce--> | <!--*Gplus Adapter for Salesforce--> | ||
| − | |||
'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].''' | '''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].''' | ||
| − | |||
<div class="map-box"> | <div class="map-box"> | ||
====Workspace Agent Desktop==== | ====Workspace Agent Desktop==== | ||
| − | *[[ | + | *[[IntroToConfigOptions|Configuration and Administration by Using Options and Annexes]] |
*[[Provisioning|Provisioning Workspace Agent Desktop]] | *[[Provisioning|Provisioning Workspace Agent Desktop]] | ||
| − | *[[ | + | *[[Documentation:Options:HTCC:HTCC-interaction-workspace|Workspace configuration options]] |
</div> | </div> | ||
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<div style="clear:both;"></div> | <div style="clear:both;"></div> | ||
| + | == What is Web Services and Applications?== | ||
| + | |||
| + | Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered: | ||
| + | * [[Documentation:PSAAS:Supervisor:AD|Workspace Agent Desktop]] | ||
| + | <!--* Gplus Adapter for Salesforce--> | ||
| + | |||
| + | This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]]. | ||
| + | |||
| + | ===Workspace Agent Desktop=== | ||
| + | Workspace Agent Desktop is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction. | ||
| + | <!-- | ||
| + | ===Gplus Adapter for Salesforce=== | ||
| + | Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter currently includes two separate modes: | ||
| + | |||
| + | ====Standard Mode==== | ||
| + | In Standard Mode, Gplus Adapter for Salesforce is available in either Salesforce Classic and Salesforce Console. It provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial. | ||
| + | ====Workspace Web Edition Mode==== | ||
| + | In Workspace Web Edition Mode, Gplus Adapter for Salesforce is available in Salesforce Console and Lightning Experience modes. It provides all the functionality available in Workspace Web Edition, along with additional Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Workspace Web Edition user interface and the following features: | ||
| + | *Voice | ||
| + | *Chat | ||
| + | *Email | ||
| + | *Outbound Preview | ||
| + | *Voice and Chat Supervision (monitoring, coaching, barge-in) | ||
| + | --> | ||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 19:56, January 2, 2019
Contents
Web Services and Applications Configuration Guide
Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.
Workspace Agent Desktop
What is Web Services and Applications?
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the Web Services and Applications Deployment Guide.
Workspace Agent Desktop
Workspace Agent Desktop is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.