(→Handling Interactions) |
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Line 3: | Line 3: | ||
Workspace supports the following media types: | Workspace supports the following media types: | ||
* [[IntVoice|Voice]] | * [[IntVoice|Voice]] | ||
− | |||
* [[IntEmail|Email]] | * [[IntEmail|Email]] | ||
* [[IntChat|Chat]] | * [[IntChat|Chat]] | ||
Line 12: | Line 11: | ||
* [[CustomerCase|Customer Case]] | * [[CustomerCase|Customer Case]] | ||
* [[IntWorkbins|Workbins]] | * [[IntWorkbins|Workbins]] | ||
+ | * [[IntVoicemail|Voicemail]] | ||
* [[IntWorkitems|Workitems]] | * [[IntWorkitems|Workitems]] | ||
* [[IntSRL|Standard Responses Library]] | * [[IntSRL|Standard Responses Library]] | ||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] |
Revision as of 18:41, November 30, 2018
Handling Interactions
Workspace supports the following media types:
Workspace also supports the following functionality for various interaction types:
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