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The following is a list of all Genesys-tested browsers for both web and mobile.
 
The following is a list of all Genesys-tested browsers for both web and mobile.
  
−
{{NoteFormat|If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.<br/>
+
{{NoteFormat|Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.<br/>
−
Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.<br/>
 
 
Please let Genesys know of any issues you encounter with any of our tested browsers.}}
 
Please let Genesys know of any issues you encounter with any of our tested browsers.}}
  
−
== Web browsers ==
+
== Desktop browsers ==
−
* Microsoft Internet Explorer 10 and 11
 
−
* Google Chrome 47+
 
−
* Firefox 43+
 
−
* Safari 8+
 
  
−
== Mobile browsers ==
+
{| border="1"
 +
|-
 +
! Browser
 +
! Release Version
 +
|-
 +
| Microsoft Edge 14+
 +
| 8.5.008.08
 +
|-
 +
| Microsoft Internet Explorer 11
 +
| 8.5.000.11
 +
|-
 +
| Google Chrome 47+
 +
| 8.5.000.11
 +
|-
 +
| Firefox 43+
 +
| 8.5.000.11
 +
|-
 +
| Safari 8+
 +
| 8.5.000.11
 +
|}
 +
 
 +
==Mobile Browsers==
  
−
{|  
+
{| class="wikitable"
−
! '''OS Family'''
+
|-
−
! '''Device'''
+
!|'''OS Family'''
−
! '''Operating System'''
+
!|'''Device'''
−
! '''Browser'''
+
!|'''Operating System'''
−
! '''Release Version'''
+
!|'''Browser'''
−
! '''Known <br>
+
!|'''Release Version'''
−
Limitations'''
+
!|'''Known <br />Limitations'''
 +
|-
 +
| rowspan="13"|'''Android'''
 
|-
 
|-
−
| rowspan="11" | '''Android'''
+
||Galaxy S5
 +
||Android 4.4
 +
||Chrome 63
 +
||9.0.000.08+
 +
||n/a
 
|-
 
|-
−
| Galaxy S5
+
||Galaxy S6
−
| Android 4.4
+
||Android v5
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Galaxy S6
+
||Galaxy S7
−
| Android v5
+
||Android v6
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Galaxy S7
+
||Galaxy S8
−
| Android v6
+
||Android v7
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Galaxy S8
+
||Galaxy S8+
−
| Android v7
+
||Android v7
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Galaxy S8+
+
||Galaxy S9
−
| Android v7
+
||Android v7
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Galaxy Note 3
+
||Galaxy S9+
−
| Android 4.3
+
||Android v7
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Galaxy Tab 4
+
||Galaxy Note 3
−
| Android 4.4
+
||Android 4.3
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Google Nexus 9
+
||Galaxy Tab 4
−
| Android 5.1
+
||Android 4.4
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Google Nexus 7
+
||Google Nexus 9
−
| Android 6
+
||Android 5.1
−
| Chrome 63
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| Kindlle Fire HDX 7
+
||Google Nexus 7
−
| Android 4.3
+
||Android 6
−
|Android Browser 4
+
||Chrome 63
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| rowspan="9" style="background: #FDFDFD" | '''iOS'''
+
||Kindlle Fire HDX 7
−
| iPhone SE
+
||Android 4.3
−
| iOS 11.2
+
||Android Browser 4
−
| Safari 11
+
||9.0.000.08+
−
| 9.0.000.08+
+
||n/a
−
| n/a
 
 
|-
 
|-
−
| iPhone 6
+
| style="background: #FDFDFD" rowspan="10"|'''iOS'''
−
| iOS 8.1
+
||iPhone SE
−
| Safari 8
+
||iOS 11.2
−
| 8.5.004.15
+
||Safari 11
−
| n/a
+
||9.0.000.08+
 +
||n/a
 
|-
 
|-
−
| iPhone 7
+
||iPhone 6
−
| iOS 10.3
+
||iOS 8.1
−
| Safari 10
+
||Safari 8
−
| 9.0.000.08+
+
||8.5.004.15
−
| n/a
+
||n/a
 
|-
 
|-
−
| iPhone 8
+
||iPhone 7
−
| iOS 11
+
||iOS 10.3
−
| Safari 11
+
||Safari 10
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
−
|-
 
−
| iPhone 8 Plus
 
−
| iOS 11
 
−
| Safari 11
 
−
| 9.0.000.08+
 
−
| n/a
 
 
|-
 
|-
−
| iPhone X
+
||iPhone 8
−
| iOS 11.2
+
||iOS 11
−
| Safari 11
+
||Safari 11
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| iPad Mini 3
+
||iPhone 8 Plus
−
| iOS 8.1
+
||iOS 11
−
| Safari 8
+
||Safari 11
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| iPad Air 2
+
||iPhone X
−
| iOS 8.4
+
||iOS 11.2
−
| Safari 8
+
||Safari 11
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| iPad Pro
+
||iPhone XS
−
| iOS 11.2
+
||iOS 12
−
| Safari 11
+
||Safari 11
−
| 9.0.000.08+
+
||9.0.000.08+
−
| n/a
+
||n/a
 
|-
 
|-
−
| rowspan="2" style="background: #F5F7FA" | '''Windows Phone'''
+
||iPad Mini 3
−
| Lumia 630
+
||iOS 8.1
−
| Windows Phone 8.1
+
||Safari 8
−
| IE11
+
||9.0.000.08+
−
| 8.5.004.15
+
||n/a
−
| n/a
 
 
|-
 
|-
−
| Lumia 930
+
||iPad Air 2
−
| Windows Phone 8.1
+
||iOS 8.4
−
| IE11  
+
||Safari 8
−
| 8.5.004.15
+
||9.0.000.08+
−
| n/a
+
||n/a
 +
|-
 +
||iPad Pro
 +
||iOS 11.2
 +
||Safari 11
 +
||9.0.000.08+
 +
||n/a
 +
|-
 +
| style="background: #F5F7FA" rowspan="2"|'''Windows Phone'''
 +
||Lumia 630
 +
||Windows Phone 8.1
 +
||IE11
 +
||8.5.004.15
 +
||n/a
 +
|-
 +
||Lumia 930
 +
||Windows Phone 8.1
 +
||IE11
 +
||8.5.004.15
 +
||n/a
 
|}
 
|}
−
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 16:08, December 21, 2018

Tested browsers

The following is a list of all Genesys-tested browsers for both web and mobile.

Important
Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.
Please let Genesys know of any issues you encounter with any of our tested browsers.

Desktop browsers

Browser Release Version
Microsoft Edge 14+ 8.5.008.08
Microsoft Internet Explorer 11 8.5.000.11
Google Chrome 47+ 8.5.000.11
Firefox 43+ 8.5.000.11
Safari 8+ 8.5.000.11

Mobile Browsers

OS Family Device Operating System Browser Release Version Known
Limitations
Android
Galaxy S5 Android 4.4 Chrome 63 9.0.000.08+ n/a
Galaxy S6 Android v5 Chrome 63 9.0.000.08+ n/a
Galaxy S7 Android v6 Chrome 63 9.0.000.08+ n/a
Galaxy S8 Android v7 Chrome 63 9.0.000.08+ n/a
Galaxy S8+ Android v7 Chrome 63 9.0.000.08+ n/a
Galaxy S9 Android v7 Chrome 63 9.0.000.08+ n/a
Galaxy S9+ Android v7 Chrome 63 9.0.000.08+ n/a
Galaxy Note 3 Android 4.3 Chrome 63 9.0.000.08+ n/a
Galaxy Tab 4 Android 4.4 Chrome 63 9.0.000.08+ n/a
Google Nexus 9 Android 5.1 Chrome 63 9.0.000.08+ n/a
Google Nexus 7 Android 6 Chrome 63 9.0.000.08+ n/a
Kindlle Fire HDX 7 Android 4.3 Android Browser 4 9.0.000.08+ n/a
iOS iPhone SE iOS 11.2 Safari 11 9.0.000.08+ n/a
iPhone 6 iOS 8.1 Safari 8 8.5.004.15 n/a
iPhone 7 iOS 10.3 Safari 10 9.0.000.08+ n/a
iPhone 8 iOS 11 Safari 11 9.0.000.08+ n/a
iPhone 8 Plus iOS 11 Safari 11 9.0.000.08+ n/a
iPhone X iOS 11.2 Safari 11 9.0.000.08+ n/a
iPhone XS iOS 12 Safari 11 9.0.000.08+ n/a
iPad Mini 3 iOS 8.1 Safari 8 9.0.000.08+ n/a
iPad Air 2 iOS 8.4 Safari 8 9.0.000.08+ n/a
iPad Pro iOS 11.2 Safari 11 9.0.000.08+ n/a
Windows Phone Lumia 630 Windows Phone 8.1 IE11 8.5.004.15 n/a
Lumia 930 Windows Phone 8.1 IE11 8.5.004.15 n/a
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