IWWDep Table of Contents Page
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Revision as of 12:20, January 21, 2019
Welcome title: Workspace Web Edition Configuration Guide
IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
ConfigUI title: Configuring the User Interface
EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0DRAFT
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling
- IntVoice title: Voice
- IntOutboundCampaigns title: Outbound campaigns
- IntEmail title: Email
- IntChat title: Chat
- CustomerCase title: Customer Case
- IntWorkbins title: Workbins
- IntVoicemail title: Voicemail
- IntWorkitems title: Workitems
- IntSRL title: Standard Responses Library
EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
InteractionsSearch does not exist. Click to create InteractionsSearch in 9.0.0DRAFT
ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API
GPAProvisioning title: Gplus Adapter for Salesforce (v9)
- GPAB does not exist. Click to create GPAB in 9.0.0DRAFT
- GPABLightning title: Lightning Experience in Gplus Adapter for Salesforce - WWE Option
- GPABLightning title: Lightning Experience in Gplus Adapter for Salesforce - WWE Option
- GPAConfig title: Configuration Options
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