privilege.cobrowse.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
The agent is permitted to use the Co-Browse feature.
cobrowse.use-slave-logging
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Discontinued: 8.5.202.81
Enables browser logging in the iframe with Co-browse slave application.
cobrowse.url
Section: interaction-workspace
Default Value:
Valid Values: Valid HTTP URL.
Changes Take Effect: When the session is started or restarted.
URL of the Co-browse cluster, for example, http://<host>:<port>/cobrowse. Typically, this will be the URL of the load balancer
(→Enabling Co-browse Sessions) |
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* Send the customer a request to enable ''Write Mode'' in the co-browse session | * Send the customer a request to enable ''Write Mode'' in the co-browse session | ||
| − | You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation: | + | You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation:PSAAS:Supervisor:ADcobrow|Co-browse sessions]]: |
* {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-url}}: URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL. | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-url}}: URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL. | ||
* {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-use-slave-logging}}: Enables browser logging in the iframe containing the Co-browse slave application. | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-use-slave-logging}}: Enables browser logging in the iframe containing the Co-browse slave application. | ||
Revision as of 13:28, February 28, 2019
Enabling Co-browse Sessions
A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in Pointer Mode and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable Write Mode. In Write Mode, the agent may help the customer enter information and navigate their browser.
Workspace supports the following functionality for Co-browse sessions:
- Join a co-browse session
- End a co-browse session
- Send the customer a request to enable Write Mode in the co-browse session
You can use the following options in the cobrowse section to configure Co-browse sessions:
- cobrowse.url: URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL.
- cobrowse.use-slave-logging: Enables browser logging in the iframe containing the Co-browse slave application.
- privilege.cobrowse.can-use: If true, the agent is permitted to use Co-browse.