interaction.web-content
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of option section names that correspond to web extension views. For example: Extension1, Extension2
Changes Take Effect: When the session is started or restarted.
Specifies the list of Web Applications that are configured to be displayed at the Interaction level. Refer to the Enabling integration of web applications in the agent interface for information about creating web application objects in the configuration layer. This option can be overridden by a routing strategy as described in the Configuration Guide.
views.WorkbinInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.WorkbinInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the Workbin Interaction Details Region. The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on. If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.MyWorkspaceRegion.order
Section: interaction-workspace
Default Value: MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the workspace.web-content option): MyChannelsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView,...
Changes Take Effect: When the session is started or restarted.
Dependencies: workspace.web-content
Specifies the order (left to right, top to bottom) in which the views are displayed in the My Workspace Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.MyWorkspaceRegion.activate-order
Section: interaction-workspace
Default Value: DashboardView,MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the workspace.web-content option): MyChannelsView, MyCampaignsView, MyHistoryView, CustomMyStatReportView, CustomCcReportView, and so on.
Changes Take Effect: When the session is started or restarted.
Dependencies: workspace.web-content
Specifies, in order of precedence, the view selected by default view in the My Workspace Region. The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on. If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.InteractionDetailsRegion.order
Section: interaction-workspace
Default Value: DispositionView,ContactInteractionNotePadView
Valid Values: A comma-separated list of valid view names from the following list: DispositionView, ContactInteractionNotePadView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.InteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionNotePadView,DispositionView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionNotePadView, DispositionView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.HistoryInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.HistoryInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.ContactRegion.order
Section: interaction-workspace
Default Value: ContactInformationView,ContactHistoryView
Valid Values: A comma-separated list of valid view names from the following list: ContactInformationView , ContactHistoryView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.ContactRegion.activate-order
Section: interaction-workspace
Default Value: ContactInformationView,ContactHistoryView
Valid Values: A comma-separated list of valid view names from the following list: ContactInformationView, ContactHistoryView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.CaseSideRegion.order
Section: interaction-workspace
Default Value: KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView,...
Changes Take Effect: When the session is started or restarted.
Dependencies: interaction.web-content
Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.CaseSideRegion.activate-order
Section: interaction-workspace
Default Value: ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView,...
Changes Take Effect: When the session is started or restarted.
Dependencies: interaction.web-content
Specifies, in order of precedence, the view selected by default in the Case Side Region. The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on. If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
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Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs: | Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs: | ||
| − | + | ===Case Side Region=== | |
| − | + | [[File:GAPI_900_CaseSideRegion.png|Center|300px]] | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-CaseSideRegion-activate-order}}: Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-CaseSideRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===Contact Region=== | |
| − | + | [[File:GAPI_900_CaseSideRegion.png|Center|300px]] | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-ContactRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-ContactRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===History Interaction Details Region=== | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-HistoryInteractionDetailsRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-HistoryInteractionDetailsRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===Interaction Details Region=== | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-InteractionDetailsRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-InteractionDetailsRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===My Workspace Region=== | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-MyWorkspaceRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the My Workspace Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-MyWorkspaceRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the My Workspace Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===Navigation Bar Region=== | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-NavigationBarRegion-activate-order}}: Specifies in precedence order the view selected by default in the Navigation Bar Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, else ...). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-NavigationBarRegion-ConnectRegion-activate-order}}: Specifies in precedence order the view selected by default in the Connect Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, else ...). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-NavigationBarRegion-ConnectRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Connect Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-NavigationBarRegion-MonitoringRegion-activate-order}}:Specifies in precedence order the view selected by default in the Monitoring Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, else ...). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-NavigationBarRegion-MonitoringRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Monitoring Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-NavigationBarRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Navigation Bar Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===Side Bar Region=== | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-SideBarRegion-order}}: Specifies the order (top to bottom) in which the views are displayed in the SideBar Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | ===Workbin Interaction Details Region=== | |
| + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-WorkbinInteractionDetailsRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the Workbin Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | ||
| + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-WorkbinInteractionDetailsRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | ||
For custom views, use the section names specified in the {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:interaction-web-content}} option. | For custom views, use the section names specified in the {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:interaction-web-content}} option. | ||
Revision as of 17:31, January 25, 2019
Configuring the User Interface
You can set the Workspace Views options to configure the sorting order and the default tab selection of tabbed views within each window.
The sort order can be customized by using the views.<RegionName>.order options.
The default tab selection can be configured by using the views.<RegionName>.activate-order options. The first in the list, if present, is selected by default. If the first in the list is absent, the second in the list is presented by default, and so on. Both options support out-of-the-box view names and names of custom views added to tab areas.
Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs:
Case Side Region
- views.CaseSideRegion.activate-order: Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.CaseSideRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
Contact Region
- views.ContactRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.ContactRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
History Interaction Details Region
- views.HistoryInteractionDetailsRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.HistoryInteractionDetailsRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
Interaction Details Region
- views.InteractionDetailsRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.InteractionDetailsRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
My Workspace Region
- views.MyWorkspaceRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the My Workspace Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.MyWorkspaceRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the My Workspace Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- No results: Specifies in precedence order the view selected by default in the Navigation Bar Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, else ...). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified.
- No results: Specifies in precedence order the view selected by default in the Connect Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, else ...). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified.
- No results: Specifies the order (left to right, top to bottom) in which the views are displayed in the Connect Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- No results:Specifies in precedence order the view selected by default in the Monitoring Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, else ...). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified.
- No results: Specifies the order (left to right, top to bottom) in which the views are displayed in the Monitoring Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- No results: Specifies the order (left to right, top to bottom) in which the views are displayed in the Navigation Bar Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
Side Bar Region
- No results: Specifies the order (top to bottom) in which the views are displayed in the SideBar Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
Workbin Interaction Details Region
- views.WorkbinInteractionDetailsRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the Workbin Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.WorkbinInteractionDetailsRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
For custom views, use the section names specified in the interaction.web-content option.