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You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation:PSAAS:Supervisor:ADcobrow|Co-browse sessions]]: | You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation:PSAAS:Supervisor:ADcobrow|Co-browse sessions]]: | ||
| − | * {{Optionslink|link=Options: | + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:cobrowse-url}}: URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL. |
| − | * {{Optionslink|link=Options: | + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:cobrowse-use-slave-logging}}: Enables browser logging in the iframe containing the Co-browse slave application. |
| − | * {{Optionslink|link=Options: | + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-cobrowse-can-use}}: If true, the agent is permitted to use Co-browse. |
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 12:00, April 1, 2019
Enabling Co-browse Sessions
A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in Pointer Mode and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable Write Mode. In Write Mode, the agent may help the customer enter information and navigate their browser.
Workspace supports the following functionality for Co-browse sessions:
- Join a co-browse session
- End a co-browse session
- Send the customer a request to enable Write Mode in the co-browse session
You can use the following options in the cobrowse section to configure Co-browse sessions:
- No results: URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL.
- No results: Enables browser logging in the iframe containing the Co-browse slave application.
- No results: If true, the agent is permitted to use Co-browse.