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| − | = Gplus Adapter for Salesforce Lightning = | + | =Gplus Adapter User's Guide= |
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| − | Welcome to the ''Gplus Adapter for Salesforce Lightning User Guide''. This guide provides all the information you need to start working with the Gplus Adapter.
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| − | === What is Gplus Adapter for Salesforce Lightning? ===
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| − | Gplus Adapter for Salesforce Lightning is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Workspace Agent Desktop. This solution provides Genesys contact center functions along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial.
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| − | === How can I use Gplus Adapter as an agent? ===
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| − | As an agent, you can use the Gplus Adapter to handle inbound calls <!--(both inbound and outbound) and other interactions, such as chat or emails--> without navigating away from your Salesforce environment. Using adapter you can make sure that you keep on top of your KPIs.
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| − | Check out the topics below to explore more details.
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| − | * [[SFLGettingStarted|Getting Started]] - helps you to get quickly up and running with your Gplus Adapter.
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| − | * [[GPASFLWWE|Working with Gplus Adapter]] - helps you to understand the features and functions that are available in Salesforce Lightning as part of Gplus Adapter integration.
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| − | * [[Documentation:PSAAS:Agent:AD|Agent Desktop help]] - helps you to explore complete set of functions that you can use in the adapter as an agent.
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| − | {{NoteFormat|What you see in the Gplus Adapter depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this help. If you think you should be able to do or see something you can't, check with your supervisor or system administrator.}}
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| | + | Welcome to the '''Gplus Adapter for Salesforce - Workspace Web Edition (WWE) User Guide'''. This guide provides all the information you need to start working with the Gplus Adapter. |
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| | [[Category:V:HTCC:9.0.0DRAFT]] | | [[Category:V:HTCC:9.0.0DRAFT]] |
