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= Configuring Not Ready Reason Codes=
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Workspace Agent Desktop provides "reasons" with which agents can specify details about their <tt>NotReady</tt> status, for instance: ''Lunch'', ''15 minute break'', ''Appointment'', ''Meeting'', and so on. These reasons are configured by creating <tt>Action Code</tt> objects of type <tt>Not Ready</tt>.
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Each <tt>Not Ready Reason</tt> can be customized by creating a section named '''[interaction-workspace]''' in the annexes of <tt>Action Code</tt> objects that are used to define <tt>Not Ready Reason</tt> codes. Workspace Agent Desktop automatically reads all Not Ready Reasons created this way.
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'''Example:''' Use [[:Documentation/GA|Genesys Administrator Extension]] for this procedure:
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'''Purpose:''' Create an ActionCode of type NotReady.
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'''Start'''<br/>
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<ol>
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<li>Open [[:Documentation/GA|Genesys Administrator Extension]]</li>
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<li>Navigate to Configuration > Desktop</li>
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<li>Click <tt>Action Codes</tt></li>
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<li>Click <tt>New</tt></li>
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<li>For '''Name''', change it to an appropriate name (example: ''Lunch Break'')</li>
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<li>'''Tenant''' should already be populated with the tenant name</li>
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<li>For '''Type''', select <tt>Not Ready</tt></li>
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<li>For '''State''', ensure it is clicked as <tt>Enabled</tt></li>
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<li>For '''Code''', choose a relevant code for reporting purposes. </li>
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''Note that codes must be unique within each'' '''Type'''
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<li>Click '''Save & Close'''</li>
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</ol>
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'''End'''
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[[Category:V:HTCC:9.0.0]]

Revision as of 15:03, April 15, 2019

Configuring Not Ready Reason Codes

Workspace Agent Desktop provides "reasons" with which agents can specify details about their NotReady status, for instance: Lunch, 15 minute break, Appointment, Meeting, and so on. These reasons are configured by creating Action Code objects of type Not Ready.

Each Not Ready Reason can be customized by creating a section named [interaction-workspace] in the annexes of Action Code objects that are used to define Not Ready Reason codes. Workspace Agent Desktop automatically reads all Not Ready Reasons created this way.

Example: Use Genesys Administrator Extension for this procedure:

Purpose: Create an ActionCode of type NotReady.

Start

  1. Open Genesys Administrator Extension
  2. Navigate to Configuration > Desktop
  3. Click Action Codes
  4. Click New
  5. For Name, change it to an appropriate name (example: Lunch Break)
  6. Tenant should already be populated with the tenant name
  7. For Type, select Not Ready
  8. For State, ensure it is clicked as Enabled
  9. For Code, choose a relevant code for reporting purposes.

    10. Note that codes must be unique within each Type

  10. Click Save & Close

End

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