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| − | + | = Workitem options= | |
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| + | In the '''Workitem''' section under '''Desktop Options''', configure the following options: | ||
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| + | {{CloudStep_Stack | ||
| + | |title= | ||
| + | |text= | ||
| + | *'''Auto answer''' automatically accept an interaction when an invite event is received. | ||
| + | *'''Prompt for done''' presents a confirmation message to the user when they press the '''Done''' button. This option is only available for Open Media interactions. | ||
| + | *'''Workitem ringtone type''' specifies the sound that is played when a Workitem interaction is ringing. | ||
| + | *'''Workitem ringtone priority''' specifies the priority of a Workitem ringtone. The higher the integer, the higher the priority. | ||
| + | *'''Workitem ringtone duration''' specifies the duration of a Workitem ringtone (-1 plays and repeats the sound until an action is taken, 0 play the whole sound one time, and an integer > 0 sets a time in milliseconds to play and repeat the sound). | ||
| + | |media1=ASWorkitem.png | ||
| + | }} | ||
| + | *'''Decline''' enables the agent to decline incoming Workitem interactions. | ||
| + | *'''Mark Done''' enables the agents to mark done a Workitem interaction without further processing. | ||
| + | *'''One-step transfer''' enables the agent to use instant Workitem transfer. | ||
| + | *'''Interaction Disposition''' enables the agent to set the disposition codes for Workitem interactions. | ||
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| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 11:36, April 18, 2019
Workitem options
In the Workitem section under Desktop Options, configure the following options:
- Auto answer automatically accept an interaction when an invite event is received.
- Prompt for done presents a confirmation message to the user when they press the Done button. This option is only available for Open Media interactions.
- Workitem ringtone type specifies the sound that is played when a Workitem interaction is ringing.
- Workitem ringtone priority specifies the priority of a Workitem ringtone. The higher the integer, the higher the priority.
- Workitem ringtone duration specifies the duration of a Workitem ringtone (-1 plays and repeats the sound until an action is taken, 0 play the whole sound one time, and an integer > 0 sets a time in milliseconds to play and repeat the sound).
- Decline enables the agent to decline incoming Workitem interactions.
- Mark Done enables the agents to mark done a Workitem interaction without further processing.
- One-step transfer enables the agent to use instant Workitem transfer.
- Interaction Disposition enables the agent to set the disposition codes for Workitem interactions.
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