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(Created page with "= Setting up Workspace on your system = Category:V:HTCC:9.0.0DRAFT")
 
(Setting up Workspace on your system)
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= Setting up Workspace on your system =
 
= Setting up Workspace on your system =
  
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== Setting up Disaster Recovery==
  
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Genesys provides support for disaster recovery (business continuity) in scenarios where the preferred data center goes down. When a disaster scenario occurs while an agent is active on Agent Desktop, the agent is notified in a dialog box and they must login again  to connect to the secondary data center. When the preferred data center returns to operation, the agent can then log back into the preferred data center.
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===Configuring disaster recovery===
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To enable disaster recovery, set the value of the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:disaster-recovery.enabled}} option to <tt>true</tt>.
  
  
 
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Revision as of 11:47, May 3, 2019

Setting up Workspace on your system

Setting up Disaster Recovery

Genesys provides support for disaster recovery (business continuity) in scenarios where the preferred data center goes down. When a disaster scenario occurs while an agent is active on Agent Desktop, the agent is notified in a dialog box and they must login again to connect to the secondary data center. When the preferred data center returns to operation, the agent can then log back into the preferred data center.

Configuring disaster recovery

To enable disaster recovery, set the value of the No results option to true.

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