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Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need. | Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need. | ||
Revision as of 23:23, June 21, 2020
Contents
Top tasks for PureEngage Cloud
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need.
Can't find it? Ask us.
Get started
New to Genesys? Need a refresh? Learn the basics about using your all-in-one Genesys contact center platform.
People & Permissions
Manage the people in your organization.
- Set up a new agent
- Set up your teams and permissions
- Create and manage skills
- Manage users (Persons)
Business & Operations
Manage resources and settings for your business and operations.
- Make changes to a routing application (Designer content requires login)
- Manage your resources
- Make changes to Business Attribute values
Comments or questions about this documentation? Contact us for support!