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= Facebook options =
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In the '''Facebook''' section under '''Desktop Options''', configure the following options:
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{{CloudStep_Stack
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|title=
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* '''Facebook Auto Answer''' automatically accepts a Facebook interaction when an Invite event if received.
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* '''Prompt for Done''' prompts a confirmation message when the agent clicks '''Done'''.
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* '''Facebook Ringing Bell''' specifies the sound played when a Facebook interaction is ringing.
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* '''Decline''' allows the agent to decline an incoming interaction. This option depends on the Channels option for Facebook.
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* '''Mark Done''' allows the agent to mark an interaction as '''Done''' with further processing. This option depends on the Channels option for Facebook.
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* '''One-step transfer''' allows the agent to use one-step transfer.
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* '''Set Interaction Disposition''' allows the agent to set a disposition code before marking an interaction as '''Done'''. This option depends on the Channels option for Facebook.
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|media1=ASFacebook.png
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}}
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[[Category:V:PSAAS:Julie]]

Revision as of 16:58, June 7, 2019

Facebook options

In the Facebook section under Desktop Options, configure the following options:


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  • Facebook Auto Answer automatically accepts a Facebook interaction when an Invite event if received.
  • Prompt for Done prompts a confirmation message when the agent clicks Done.
  • Facebook Ringing Bell specifies the sound played when a Facebook interaction is ringing.
  • Decline allows the agent to decline an incoming interaction. This option depends on the Channels option for Facebook.
  • Mark Done allows the agent to mark an interaction as Done with further processing. This option depends on the Channels option for Facebook.
  • One-step transfer allows the agent to use one-step transfer.
  • Set Interaction Disposition allows the agent to set a disposition code before marking an interaction as Done. This option depends on the Channels option for Facebook.
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