Jump to: navigation, search
(Created target blank page For Version: PSAAS:Julie)
 
(Update with the copy of version: Public)
Line 1: Line 1:
−
<!-- Creation of the target page -->
+
= Recording options=
 +
 
 +
In the '''Recording''' section, you can configure the following options:
 +
 
 +
{{CloudStep_Stack
 +
|title=
 +
|text=
 +
*'''Call Recording''' sets the agent's desktop to record all voice interactions.
 +
*'''Screen Recording''' sets the agent's desktop to record all screen interactions.
 +
* '''Can Start Call Recording''' allows the agent to start an active recording.
 +
* '''Can Pause Call Recording''' allows the agent to pause an active recording.
 +
* '''Can Resume Call Recording''' allows the agent to resume an active recording.
 +
* '''Can Stop Call Recording''' allows the agent to stop an active recording.
 +
|media1=ASRecordingOptions.png
 +
}}
 +
[[Category:V:PSAAS:Julie]]

Revision as of 16:58, June 7, 2019

Recording options

In the Recording section, you can configure the following options:


1
  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
  • Can Start Call Recording allows the agent to start an active recording.
  • Can Pause Call Recording allows the agent to pause an active recording.
  • Can Resume Call Recording allows the agent to resume an active recording.
  • Can Stop Call Recording allows the agent to stop an active recording.
Comments or questions about this documentation? Contact us for support!