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| − | + | = Interaction History Advanced Search options = | |
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| + | In the ''' Interaction History Advanced Search''' section, you can configure the following options: | ||
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| + | * '''Can Search all Interactions''' allows an agent to search among all interactions. | ||
| + | * '''Can Advanced Search all Interactions''' allows an agent to conduct an advanced search among all interactions. | ||
| + | * '''Can Filter all Interactions''' allows an agent to filter all interactions. | ||
| + | * '''All Interactions Quick Search Attributes''' specifies the interaction attributes used to search interactions in quick search mode of the Intersasction Search view. | ||
| + | * '''History Search Attributes''' specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views. | ||
| + | * '''Date Search Types''' specifies the search types available to search the contact database by date. | ||
| + | * '''All Interactions Displayed Columns''' specifies the interaction attributes diplayed in the result list of the Interaction Search view. | ||
| + | |media1=ASSearchOptions.png | ||
| + | }} | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 16:58, June 7, 2019
Interaction History Advanced Search options
In the Interaction History Advanced Search section, you can configure the following options:
- Can Search all Interactions allows an agent to search among all interactions.
- Can Advanced Search all Interactions allows an agent to conduct an advanced search among all interactions.
- Can Filter all Interactions allows an agent to filter all interactions.
- All Interactions Quick Search Attributes specifies the interaction attributes used to search interactions in quick search mode of the Intersasction Search view.
- History Search Attributes specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views.
- Date Search Types specifies the search types available to search the contact database by date.
- All Interactions Displayed Columns specifies the interaction attributes diplayed in the result list of the Interaction Search view.
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