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= Genesys Softphone options =
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In the '''Genesys Softphone''' section of the '''Contact Center Settings''' page, you can enable the following options:
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{{CloudStep_Stack
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|title=
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|text=
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* '''Usage of Genesys Softphone''' enables the use of Genesys Softphone.
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* '''Can change microphone volume''' allows the agent to control the volume of their microphone.
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* '''Can change speaker volume''' allows the agent to control the volume of their speaker.
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* '''Can mute microphone''' allows the agent to mute and unmute their microphone.
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* '''Can mute speaker''' allows the agent to mute and unmute their speaker.
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* '''Voice Quality Alarm Threshold''' specifies the mean opinion score (MOS &mdash; a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value <tt>0</tt> disables the alarms. The recommended threshold value is <tt>3.5</tt>.
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* '''URI''' specifies the URI of the SIP endpoint.
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* '''Use Headset''' enables the use of a headset for voice calls.
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* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled.
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|media1=ASSoftphone2.png
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}}
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[[Category:V:PSAAS:Julie]]

Revision as of 16:58, June 7, 2019

Genesys Softphone options

In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:

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  • Usage of Genesys Softphone enables the use of Genesys Softphone.
  • Can change microphone volume allows the agent to control the volume of their microphone.
  • Can change speaker volume allows the agent to control the volume of their speaker.
  • Can mute microphone allows the agent to mute and unmute their microphone.
  • Can mute speaker allows the agent to mute and unmute their speaker.
  • Voice Quality Alarm Threshold specifies the mean opinion score (MOS — a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value 0 disables the alarms. The recommended threshold value is 3.5.
  • URI specifies the URI of the SIP endpoint.
  • Use Headset enables the use of a headset for voice calls.
  • Headset name specifies the name of the headset model if Use Headset is enabled.
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