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= CX Contact=
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CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:
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* [[CXContact#Campaigns|Campaigns]] - Set up and manage outbound campaigns, and monitor the status of running campaigns.
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* [[CXContact#Lists|Contact Lists]] - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
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* [[CXContact#Compliance|Compliance]] - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.
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{{CloudStep_Stack
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|title=Introduction
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|video=297189522
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|text=
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*[[Documentation:CXC:CXCHelp:Terminology|Get to know campaign structure and terminology]]
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*[[Documentation:CXC:CXCHelp:DialingModes|Learn about dialing modes and IVR modes]]
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*[[Documentation:CXC:CXCHelp:PacingOptions|Learn about pacing and optimization]]
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*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]]
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}}
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{{AnchorDiv|Campaigns}}
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{{CloudStep_Stack
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|title=Campaigns
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|video=297982995
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|text=
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* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
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*[[Documentation:CXC:CXCHelp:Campaigns|Create a campaign template]]
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*[[Documentation:CXC:CXCHelp:CampaignGrps|Create a campaign group]]
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
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}}
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{{AnchorDiv|Lists}}
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{{CloudStep_Stack
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|title=Contact Lists
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|video=298053202
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|text=
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* [[Documentation:CXC:CXCHelp:AboutLists|Learn about list fields, file formats, and database tables]]
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* [[Documentation:CXC:CXCHelp:Lists|Import or manage a contact list or contacts within a list]]
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*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
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* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
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*[[Documentation:CXC:CXCHelp:DataMapping|Create data mapping schemas]]
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*[[Documentation:CXC:CXCHelp:FTPAutomation|Create list automation tasks]]
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*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
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}}
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{{AnchorDiv|Compliance}}
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{{CloudStep_Stack
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|title=Compliance
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|video=298056646
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|text=
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*[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on a set of prescribed rules]]
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*[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]]
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*[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]]
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*[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]]
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*[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]]
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*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
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}}
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[[Category:V:PSAAS:Julie]]

Revision as of 16:58, June 7, 2019

CX Contact

CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:

  • Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
  • Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
  • Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.

Introduction

Campaigns

Contact Lists

Compliance

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