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These blocks allow your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service. | These blocks allow your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service. | ||
Latest revision as of 22:49, June 21, 2020
External Services Blocks
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
These blocks allow your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service.
Use the links below to learn more about each block.
Custom Service
Provides inputs to a custom service that Genesys created for your company.
Used in: Initialize, Self Service, Assisted Service, Finalize
HTTP REST
Accesses external systems using RESTful API (over HTTP).
Used in: Initialize, Self Service, Assisted Service, Finalize
This page was last edited on June 21, 2020, at 22:49.
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