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| − | + | = CoBrowse = | |
| + | |||
| + | *[[Co-browseConfiguration|Configuration]] | ||
| + | *[[Co-browseLocalization|Localization]] | ||
| + | *[[Co-browseCommands|API Commands]] | ||
| + | *[[Co-browseEvents|API Events]] | ||
| + | |||
| + | ==Overview== | ||
| + | |||
| + | The CoBrowse plugin allows for Genesys Widgets to interface with the Genesys Co-browse product and services to start and stop Co-browse sessions. | ||
| + | |||
| + | More information can be found on the [[Documentation/GCB|Genesys Co-browse]] product page. | ||
| + | |||
| + | == Deployment Notes == | ||
| + | |||
| + | === Blocking pages from agent view === | ||
| + | Having the co-browse instrumentation removed from certain pages allows customers to block those pages from the agent view completely. In order to block certain pages, use one of the following methods: | ||
| + | |||
| + | '''Method 1:''' | ||
| + | Do not configure co-browse on that page. Widgets only initializes and injects co-browse instrumentation when co-browse configuration is set. | ||
| + | |||
| + | '''Method 2:''' | ||
| + | Override loaded plugins using configuration: | ||
| + | |||
| + | ''Examples''<br> | ||
| + | '''Normal pages'''<br> | ||
| + | _genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service","cx-cobrowse"] | ||
| + | |||
| + | '''Bypass Co-browse'''<br> | ||
| + | _genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service"] | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 16:59, June 7, 2019
Contents
CoBrowse
Overview
The CoBrowse plugin allows for Genesys Widgets to interface with the Genesys Co-browse product and services to start and stop Co-browse sessions.
More information can be found on the Genesys Co-browse product page.
Deployment Notes
Blocking pages from agent view
Having the co-browse instrumentation removed from certain pages allows customers to block those pages from the agent view completely. In order to block certain pages, use one of the following methods:
Method 1: Do not configure co-browse on that page. Widgets only initializes and injects co-browse instrumentation when co-browse configuration is set.
Method 2: Override loaded plugins using configuration:
Examples
Normal pages
_genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service","cx-cobrowse"]
Bypass Co-browse
_genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service"]