Jump to: navigation, search
(Created target blank page For Version: PSAAS:Julie)
 
(Update with the copy of version: Public)
Line 1: Line 1:
−
<!-- Creation of the target page -->
+
= Business Unit Skills=
 +
__NOTOC__
 +
 
 +
Using the '''Business Units &gt; Skills''' pane, you can select the skills you want to include in the business units (BU). To open this pane, select a BU and in the right-side pane, click '''Skills'''.
 +
 
 +
Skills are assigned to business units only.
 +
 
 +
==Skills Pane Controls==
 +
{|
 +
|-
 +
| [[File: WM_851_icon-save.png|link=]] '''Save Now'''
 +
| Click to save the properties after you have entered them or made changes.
 +
|-  
 +
| [[File: WM_851_agent_activities_plus.png|link=]] '''Add Skills to Business Unit'''
 +
| Click to add a skill to a business unit. When clicked, opens a list of available skills from which to choose.
 +
|-
 +
| [[File: WM_851_agent_activities_minus.png|link=]] '''Remove Skills from Business Unit'''
 +
| Click to remove a skill from a business unit.
 +
|-
 +
| [[File: WM_851_icon-help.png|link=]] '''Help'''
 +
| Click to open a Help topic for the '''Skills''' pane.
 +
|}
 +
 +
== Available Skills Pane Controls==
 +
{|
 +
|-
 +
| [[File: WM_851_agent_activities_assign.png|link=]] '''Apply'''
 +
| Click to apply this skill to the selected business unit.
 +
|-
 +
| [[File: WM_851_icon_close.png|link=]] '''Close'''
 +
| Click to close the '''Available Skills''' pane.
 +
|-
 +
| [[File: WM_851_icon-help.png|link=]] '''Help'''
 +
| Click to open a Help topic for the '''Available Skills''' pane.
 +
|}
 +
 +
{{AnchorDiv|AddgSklsToBU}}
 +
=== Adding Skills to Business Units===
 +
To add a skill to your business unit:
 +
<ol>
 +
<li>Select a business unit.</li>
 +
<li>In the '''Skills''' pane, select '''Add Skills to Business Unit''' [[File: WM_851_agent_activities_plus.png|link=]] .<br>  The '''Available Skills''' pane opens.</li>
 +
 
 +
{{NoteFormat|The Available Skills pane contains unassigned skills only. To assign this same skill to another BU, you must first unassign it from this BU.}}</li>
 +
<li>Select a skill and click '''Apply''' [[File: WM_851_agent_activities_assign.png|link=]] .<br>  The skill appears in the '''Skills''' pane and is assigned to the selected business unit.
 +
 
 +
{{NoteFormat|If you select a skill that cannot be applied, the '''Review Validation Messages''' pane opens with an error description.|2}}</li>
 +
<li>Click '''Save Now''' [[File: WM_851_icon-save.png|link=]] .</li>
 +
</ol>
 +
 
 +
=== Removing Skills from Business Units===
 +
To remove a skill from a business unit:
 +
#In the '''Skills''' pane, select the skill you want to remove.
 +
#Click '''Remove Skills from Business Unit''' [[File: WM_851_agent_activities_minus.png|link=]] .
 +
#When the '''Confirmation''' dialog opens, select '''Yes''' to proceed or '''No''' to cancel the action.
 +
#Click '''Save Now''' [[File: WM_851_icon-save.png|link=]] .
 +
 
 +
==== Sorting and Searching Skills Lists====
 +
To sort the skills in a list:
 +
*Click the header of the column by which you want to sort the skills.
 +
 
 +
To search for skills in a list:
 +
*Type the skill name in the '''Search''' field and press '''Enter'''.
 +
 
 +
[[Category:V:PSAAS:Julie]]

Revision as of 18:02, June 10, 2019

Business Unit Skills

Using the Business Units > Skills pane, you can select the skills you want to include in the business units (BU). To open this pane, select a BU and in the right-side pane, click Skills.

Skills are assigned to business units only.

Skills Pane Controls

WM 851 icon-save.png Save Now Click to save the properties after you have entered them or made changes.
WM 851 agent activities plus.png Add Skills to Business Unit Click to add a skill to a business unit. When clicked, opens a list of available skills from which to choose.
WM 851 agent activities minus.png Remove Skills from Business Unit Click to remove a skill from a business unit.
WM 851 icon-help.png Help Click to open a Help topic for the Skills pane.

Available Skills Pane Controls

WM 851 agent activities assign.png Apply Click to apply this skill to the selected business unit.
WM 851 icon close.png Close Click to close the Available Skills pane.
WM 851 icon-help.png Help Click to open a Help topic for the Available Skills pane.

Adding Skills to Business Units

To add a skill to your business unit:

  1. Select a business unit.
  2. In the Skills pane, select Add Skills to Business Unit WM 851 agent activities plus.png .
    The Available Skills pane opens.
    3. Important
    The Available Skills pane contains unassigned skills only. To assign this same skill to another BU, you must first unassign it from this BU.
  3. Select a skill and click Apply WM 851 agent activities assign.png .
    The skill appears in the Skills pane and is assigned to the selected business unit.
    Tip
    If you select a skill that cannot be applied, the Review Validation Messages pane opens with an error description.
  4. Click Save Now WM 851 icon-save.png .

Removing Skills from Business Units

To remove a skill from a business unit:

  1. In the Skills pane, select the skill you want to remove.
  2. Click Remove Skills from Business Unit WM 851 agent activities minus.png .
  3. When the Confirmation dialog opens, select Yes to proceed or No to cancel the action.
  4. Click Save Now WM 851 icon-save.png .

Sorting and Searching Skills Lists

To sort the skills in a list:

  • Click the header of the column by which you want to sort the skills.

To search for skills in a list:

  • Type the skill name in the Search field and press Enter.
Comments or questions about this documentation? Contact us for support!