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A Screen Recording is a video of the agent's screen during the agent-customer interaction. | A Screen Recording is a video of the agent's screen during the agent-customer interaction. | ||
Latest revision as of 01:31, June 22, 2020
Interactions with Screen Recordings
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.
A Screen Recording is a video of the agent's screen during the agent-customer interaction.
Not all interactions include a Screen Recording. Availability of screen recordings is based on the percentage of voice interactions where screen recording is enabled.
When you play back an interaction with a screen recording, the voice and screen are synchronized.
This page was last edited on June 22, 2020, at 01:31.
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