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= Genesys Softphone VDI Adapter= | = Genesys Softphone VDI Adapter= | ||
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[[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment. | [[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment. | ||
| + | *[[#August3019|August 30, 2019 (9.0.008.05)]] | ||
*[[#June2019|June 27, 2019 (9.0.007.09)]] | *[[#June2019|June 27, 2019 (9.0.007.09)]] | ||
*[[#May102019|May 10, 2019 (9.0.006.02)]] | *[[#May102019|May 10, 2019 (9.0.006.02)]] | ||
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*[[#KnownIssues|Known Issues]] | *[[#KnownIssues|Known Issues]] | ||
__NOTOC__ | __NOTOC__ | ||
| + | {{AnchorDiv|August3019}} | ||
| + | ==August 30, 2019 (9.0.008.05)== | ||
| + | ===What's New=== | ||
| + | '''Quality of Service improvement''' | ||
| + | * The determination of the quality of service of the Voice channel has been improved. | ||
| + | '''Ringtones for auto-answered calls''' | ||
| + | * Genesys Softphone can now be [[Documentation:PSAAS:Administrator:SPOptions#ringing_file|configured]] to play the specified ringtone once for its full duration, even if the call is answered while the tone is playing. This capability is most applicable to environments where Genesys Softphone or the agent application is set up to answer calls automatically. | ||
{{AnchorDiv|June2019}} | {{AnchorDiv|June2019}} | ||
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==June 27, 2019 (9.0.007.09)== | ==June 27, 2019 (9.0.007.09)== | ||
===What's New=== | ===What's New=== | ||
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'''FIPS 140-2 compliancy''' | '''FIPS 140-2 compliancy''' | ||
* Genesys Softphone secured communication channels, such as Secured RTP, are now compliant with FIPS 140-2. | * Genesys Softphone secured communication channels, such as Secured RTP, are now compliant with FIPS 140-2. | ||
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'''Operating systems''' | '''Operating systems''' | ||
* Genesys Softphone VDI Adapter can now be installed on eLux RP 5 Operating Systems to support Genesys Softphone running in Citrix XenApp or XenDesktop environments. | * Genesys Softphone VDI Adapter can now be installed on eLux RP 5 Operating Systems to support Genesys Softphone running in Citrix XenApp or XenDesktop environments. | ||
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====Resolved Issues==== | ====Resolved Issues==== | ||
* Genesys Softphone improved audio processing during hold/retrieve operations when interoperating with other SIP clients, such as Microsoft Skype for Business. (SOFTPHONE-704) | * Genesys Softphone improved audio processing during hold/retrieve operations when interoperating with other SIP clients, such as Microsoft Skype for Business. (SOFTPHONE-704) | ||
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{{AnchorDiv|May102019}} | {{AnchorDiv|May102019}} | ||
==May 10, 2019 (9.0.006.02)== | ==May 10, 2019 (9.0.006.02)== | ||
===What's New=== | ===What's New=== | ||
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====Resolved Issues==== | ====Resolved Issues==== | ||
| − | |||
* The robustness of the connectivity between Genesys Softphone and the WebRTC Gateway has been improved to reduce the number of session disconnections. (SOFTPHONE-662) | * The robustness of the connectivity between Genesys Softphone and the WebRTC Gateway has been improved to reduce the number of session disconnections. (SOFTPHONE-662) | ||
* Genesys Softphone has been improved to prevent distortion at the beginning of calls on certain headsets. (SOFTPHONE-649) | * Genesys Softphone has been improved to prevent distortion at the beginning of calls on certain headsets. (SOFTPHONE-649) | ||
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{{AnchorDiv|March222019}} | {{AnchorDiv|March222019}} | ||
==March 22, 2019 (9.0.005.09)== | ==March 22, 2019 (9.0.005.09)== | ||
===What's New=== | ===What's New=== | ||
| − | |||
====Resolved Issues==== | ====Resolved Issues==== | ||
| − | |||
* The analysis of voice call quality has now been improved so that agents no longer receive misleading voice call quality alerts immediately after a call has been established or retrieved. (SOFTPHONE-631) | * The analysis of voice call quality has now been improved so that agents no longer receive misleading voice call quality alerts immediately after a call has been established or retrieved. (SOFTPHONE-631) | ||
{{AnchorDiv|March2019}} | {{AnchorDiv|March2019}} | ||
==March 8, 2019 (9.0.005.08)== | ==March 8, 2019 (9.0.005.08)== | ||
===What's New=== | ===What's New=== | ||
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'''VDI Adaptor plugin''' | '''VDI Adaptor plugin''' | ||
* Genesys Softphone VDI Adapter is installed as a plugin to the Citrix Workspace App (formerly known as Citrix Receiver) on client workstations to enable Genesys Softphone to be deployed in the Citrix XenApp 7 and XenDesktop 7 virtual desktop infrastructures. Consult the Supported OS and Supported Virtualization system guides for details about the supported versions. | * Genesys Softphone VDI Adapter is installed as a plugin to the Citrix Workspace App (formerly known as Citrix Receiver) on client workstations to enable Genesys Softphone to be deployed in the Citrix XenApp 7 and XenDesktop 7 virtual desktop infrastructures. Consult the Supported OS and Supported Virtualization system guides for details about the supported versions. | ||
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{{AnchorDiv|KnownIssues}} | {{AnchorDiv|KnownIssues}} | ||
==Known Issues== | ==Known Issues== | ||
There are currently no known issues. | There are currently no known issues. | ||
| − | |||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 12:13, August 30, 2019
Genesys Softphone VDI Adapter
Note: Not all changes listed below may pertain to your deployment.
- August 30, 2019 (9.0.008.05)
- June 27, 2019 (9.0.007.09)
- May 10, 2019 (9.0.006.02)
- March 22, 2019 (9.0.005.09)
- March 8, 2019 (9.0.005.08)
- Known Issues
August 30, 2019 (9.0.008.05)
What's New
Quality of Service improvement
- The determination of the quality of service of the Voice channel has been improved.
Ringtones for auto-answered calls
- Genesys Softphone can now be configured to play the specified ringtone once for its full duration, even if the call is answered while the tone is playing. This capability is most applicable to environments where Genesys Softphone or the agent application is set up to answer calls automatically.
June 27, 2019 (9.0.007.09)
What's New
FIPS 140-2 compliancy
- Genesys Softphone secured communication channels, such as Secured RTP, are now compliant with FIPS 140-2.
Operating systems
- Genesys Softphone VDI Adapter can now be installed on eLux RP 5 Operating Systems to support Genesys Softphone running in Citrix XenApp or XenDesktop environments.
Resolved Issues
- Genesys Softphone improved audio processing during hold/retrieve operations when interoperating with other SIP clients, such as Microsoft Skype for Business. (SOFTPHONE-704)
May 10, 2019 (9.0.006.02)
What's New
Resolved Issues
- The robustness of the connectivity between Genesys Softphone and the WebRTC Gateway has been improved to reduce the number of session disconnections. (SOFTPHONE-662)
- Genesys Softphone has been improved to prevent distortion at the beginning of calls on certain headsets. (SOFTPHONE-649)
March 22, 2019 (9.0.005.09)
What's New
Resolved Issues
- The analysis of voice call quality has now been improved so that agents no longer receive misleading voice call quality alerts immediately after a call has been established or retrieved. (SOFTPHONE-631)
March 8, 2019 (9.0.005.08)
What's New
VDI Adaptor plugin
- Genesys Softphone VDI Adapter is installed as a plugin to the Citrix Workspace App (formerly known as Citrix Receiver) on client workstations to enable Genesys Softphone to be deployed in the Citrix XenApp 7 and XenDesktop 7 virtual desktop infrastructures. Consult the Supported OS and Supported Virtualization system guides for details about the supported versions.
Known Issues
There are currently no known issues.
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