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| − | + | Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey. | |
| − | + | Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality. | |
| − | + | For more information on How Widgets Works, visit https://all.docs.genesys.com/WID/HIW#How_Widgets_works. | |
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[[File:CXWChatWidget_082017.png]] | [[File:CXWChatWidget_082017.png]] | ||
Revision as of 15:07, October 15, 2019
Genesys Widgets
Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey.
Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality.
For more information on How Widgets Works, visit https://all.docs.genesys.com/WID/HIW#How_Widgets_works.
Product Alerts
For information about important product alerts for Widgets, see the “Product Alerts” section in the Genesys Widgets PureEngage Cloud Release Notes.
Documentation
Deploy Genesys Widgets.
Reference guide for Widgets which includes configuration and API details.