voice.disaster-recovery.timeout
Section: interaction-workspace
Default Value: 0
Valid Values: An integer value greater than 0 to specify the timeout, 0 to disable Voice Disaster Recovery.
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Specifies the duration, in seconds, for which Workspace waits for the Voice Channel to be back in service before triggering the Disaster Recovery process during an active session.
disaster-recovery.authentication-mode
Section: interaction-workspace
Default Value: INTERNAL
Valid Values: Select a value from the following list of modes that can be used for authentication with Toolkit: INTERNAL, EXTERNAL, REDIRECT
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Specifies which authentication mode is used when trying to authenticate with another site (INTERNAL iframe, EXTERNAL popup or REDIRECT refresh on backup-site).
disaster-recovery.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server and Genesys Web Services.
system.log-level
Section: interaction-workspace
Default Value: Trace
Valid Values: Select a value from the following list: Trace, Debug, Info, Warning, Error, Off.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the global log level.
system.cometd.timeout
Section: interaction-workspace
Default Value: 60000
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.
system.cometd.timeout
Section: interaction-workspace
Default Value: 60000
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.
system.feedback.submit-after-disconnect
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: system.cometd.timeout
Specifies whether a Feedback dialog box is displayed the next time the agent logs in after a session closed due to the Cometd defense. Managed by the system.cometd.timeout option.
system.feedback
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies whether a Feedback button is displayed in the About window.
(Update with the copy of version: 9.0.0DRAFT) |
(Update with the copy of version: 9.0.0DRAFT) |
||
| Line 13: | Line 13: | ||
Use the following option to control session logging: | Use the following option to control session logging: | ||
* {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-log-level}}: Specifies the global log level. | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-log-level}}: Specifies the global log level. | ||
| − | + | ||
{{AnchorDiv|DisasterRecovery}} | {{AnchorDiv|DisasterRecovery}} | ||
| − | == Setting up Disaster Recovery== | + | == Setting up Smart Failover (Disaster Recovery)== |
| − | Genesys provides support for disaster recovery | + | Genesys provides support for [[Documentation:HTCC:Dep:SmartFailover|Smart Failover]] (also called disaster recovery or business continuity) in scenarios where the preferred data center goes down. When a disaster scenario occurs while an agent is active on Workspace Agent Desktop, the agent is notified by a dialog box. The agent must login again to connect to the secondary data center. When the preferred data center returns to operation, the agent can then log back into the preferred data center. |
===Configuring disaster recovery=== | ===Configuring disaster recovery=== | ||
| − | To enable disaster recovery, set the value of the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:disaster-recovery | + | To enable disaster recovery, set the value of the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:disaster-recovery-enabled}} option to <tt>true</tt>. |
| − | -- | + | |
| + | To specify the disaster recovery authentication mode, INTERNAL, EXTERNAL, or REDIRECT, use the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:disaster-recovery-authentication-mode}} option. | ||
| + | |||
| + | To specify how long Workspace waits for the Voice Channel to come back in service before triggering the Smart Failover process during the active session, use the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voice-disaster-recovery-timeout}} option. | ||
[[Category:V:HTCC:9.0.0]] | [[Category:V:HTCC:9.0.0]] | ||
Revision as of 18:59, March 31, 2021
Setting up Workspace on your system
Setting up the system behavior
Use the following configuration options to specify how Workspace handles system quality issues.
Feedback
Use the following options to control the display of the System Feedback menu and dialog:
- system.feedback: When this option is set to true, the Feedback menu item appears in the Help menu
- system.feedback.submit-after-disconnect: When this option is set to true, a feedback dialog box is displayed when a user logs in again after a session disconnects due to the Cometd defense managed by the system.cometd.timeout option.
Connection loss
Use the following option to control session behavior when the system connection drops:
- system.cometd.timeout: Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.
Logging
Use the following option to control session logging:
- system.log-level: Specifies the global log level.
Setting up Smart Failover (Disaster Recovery)
Genesys provides support for Smart Failover (also called disaster recovery or business continuity) in scenarios where the preferred data center goes down. When a disaster scenario occurs while an agent is active on Workspace Agent Desktop, the agent is notified by a dialog box. The agent must login again to connect to the secondary data center. When the preferred data center returns to operation, the agent can then log back into the preferred data center.
Configuring disaster recovery
To enable disaster recovery, set the value of the disaster-recovery.enabled option to true.
To specify the disaster recovery authentication mode, INTERNAL, EXTERNAL, or REDIRECT, use the disaster-recovery.authentication-mode option.
To specify how long Workspace waits for the Voice Channel to come back in service before triggering the Smart Failover process during the active session, use the voice.disaster-recovery.timeout option.