(Update with the copy of version: draft) |
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| Line 21: | Line 21: | ||
|- | |- | ||
| [[AD|New Agent Desktop v9]] | | [[AD|New Agent Desktop v9]] | ||
| − | | | + | | September 26, 2019 |
| − | | 9.0.000. | + | | 9.0.000.49 |
|- | |- | ||
| [[AgentSetup|Agent Setup]] | | [[AgentSetup|Agent Setup]] | ||
| Line 51: | Line 51: | ||
| March 12, 2018 | | March 12, 2018 | ||
| 8.5.202.23 | | 8.5.202.23 | ||
| + | |- | ||
| + | | [[GAL|Gplus Adapter (V.9) for Salesforce Lightning]] | ||
| + | | September 26, 2019 | ||
| + | | 9.0.000.30 | ||
|- | |- | ||
| [[CXC|CX Contact]] | | [[CXC|CX Contact]] | ||
| Line 133: | Line 137: | ||
|- | |- | ||
| [[WorkforceManagement|Workforce Management]] | | [[WorkforceManagement|Workforce Management]] | ||
| − | | | + | | September 26, 2019 |
| − | | 8.5. | + | | 8.5.214.20 |
|} | |} | ||
Revision as of 19:19, September 26, 2019
Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop v8.5 | July 23, 2019 | 8.5.202.62 |
| New Agent Desktop v9 | September 26, 2019 | 9.0.000.49 |
| Agent Setup | August 29, 2019 | 9.0.000.56 |
| PureEngage Cloud APIs | June 6, 2019 | |
| Callback | September 26, 2019 | 9.0.028.35 |
| Cloud Data Download Service | June 4, 2019 | 9.0.001.02 |
| Cloud intelligent Workload Distribution | June 28, 2019 | 9.0.000.18 |
| Co-browse | September 5, 2019 | 9.0.007.00 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| Gplus Adapter (V.9) for Salesforce Lightning | September 26, 2019 | 9.0.000.30 |
| CX Contact | August 23, 2019 | 9.0.000.15 |
| Designer | June 01, 2018 | 8.5.202.96 |
| New Designer | September 26, 2019 | 9.0.107.06 |
| Developer Console | April 18, 2019 | 9.0.000.32 |
| Digital Channels | September 05, 2019 | 9.0.000.25 |
| Genesys Customer Experience Insights (CX Insights) | July 29, 2019 | 9.0.011.02 |
| Genesys Portal | April 10, 2017 | 8.5.000.17 |
| Genesys Predictive Routing | December 28, 2018 | 9.0.014.00 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | June 12, 2019 | 15.11.0 |
| Platform Administration | June 6, 2016 | 8.5.220.25 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording, QM and Interaction Analytics | August 20, 2019 | 8.5.510.27 |
| Screen Recording Service | September 3, 2019 | 8.5.370.63 |
| Genesys Softphone | August 30, 2019 | 9.0.008.05 |
| Genesys Softphone VDI Adapter | August 30, 2019 | 9.0.008.05 |
| WebRTC Media Service | July 03, 2019 | 9.0.000.37 (UPDATE) |
| Genesys Widgets | September 6, 2019 | 9.0.014.09 |
| Workforce Management | September 26, 2019 | 8.5.214.20 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
Comments or questions about this documentation? Contact us for support!