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| − | <!-- | + | = Gplus Adapter for Salesforce Lightning (v9) = |
| + | |||
| + | __TOC__ | ||
| + | Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. | ||
| + | |||
| + | == Gplus Adapter features == | ||
| + | The integrated Agent Desktop solution provides [[Documentation:PSAAS:Supervisor:GPASFLWWE|Salesforce-specific features]] such as updating activity history, screen pop, and click-to-dial, and the following Genesys channels: | ||
| + | |||
| + | *Voice | ||
| + | *Chat | ||
| + | *Email | ||
| + | *Outbound Preview | ||
| + | <!--*Voice Supervision (monitoring, coaching, barge-in)--> | ||
| + | |||
| + | == How do I setup Gplus Adapter in Salesforce Lightning? == | ||
| + | You can setup Gplus Adapter by following the procedures described in [[Documentation:PSAAS:Administrator:GPlusSalesforceLightning|Configuring Gplus Adapter]]. | ||
| + | |||
| + | == How do I access Gplus Adapter? == | ||
| + | You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities. | ||
| + | |||
| + | See [[Documentation:PSAAS:Supervisor:GPASFLGettingStarted|Getting started]] for more details. | ||
| + | |||
| + | <!-- | ||
| + | |||
| + | ===What are the browsers supported?=== | ||
| + | You can access Agent Desktop in Salesforce Lightning through any one of the following supported web browsers: | ||
| + | * Mozilla Firefox | ||
| + | * Google Chrome | ||
| + | * Internet Explorer 11 | ||
| + | * Microsoft Edge | ||
| + | --> | ||
| + | |||
| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 18:54, September 26, 2019
Gplus Adapter for Salesforce Lightning (v9)
Contents
Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
Gplus Adapter features
The integrated Agent Desktop solution provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, and the following Genesys channels:
- Voice
- Chat
- Outbound Preview
How do I setup Gplus Adapter in Salesforce Lightning?
You can setup Gplus Adapter by following the procedures described in Configuring Gplus Adapter.
How do I access Gplus Adapter?
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.
See Getting started for more details.