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Roles and privileges will be configured initially by Genesys Professional Services. The table below show the roles and privileges they will create for iWD users. | Roles and privileges will be configured initially by Genesys Professional Services. The table below show the roles and privileges they will create for iWD users. | ||
Revision as of 22:59, June 21, 2020
Roles and privileges for iWD Manager users
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
Roles and privileges will be configured initially by Genesys Professional Services. The table below show the roles and privileges they will create for iWD users.
| Privilege name | Roles | |||
|---|---|---|---|---|
| iWD Business User | iWD Supervisor | iWD User | Notes | |
| Workitems (Workitems tab in iWD Manager) | ||||
| iWD.Workitems.canView | X | X | X | Requires iWD.Workitems.Search.canExecute privilege. |
| iWD.Workitems.canRead | X | X | X | |
| iWD.Workitems.canDelete | X | X | ||
| iWD.Workitems.canUpdate | X | X | ||
| iWD.Workitems.canCreate | X | |||
| iWD.Workitems.BulkActions.canExecute | X | |||
| iWD.Workitems.Search.canExecute | X | X | X | |
| iWD.Workitems.Search.canExecute | X | X | X | |
| iWD.Workitems.Export.canExecute | X | X | ||
| iWD.Workitems.Hold.canExecute | X | X | ||
| iWD.Workitems.Cancel.canExecute | X | X | ||
| iWD.Workitems.Resume.canExecute | X | X | ||
| iWD.Workitems.Restart.canExecute | X | X | ||
| Dashboard (Summary tab) | ||||
| iWD.Dashboard.canView | X | X | X | Requires iWD.Workitems.Search.canExecute privilege. |
| Settings (Settings tab) | ||||
| iWD.Settings.canView | X | X | X | |
| Settings/Categories | ||||
| iWD.Categories.canView | X | X | X | Requires iWD.Categories.canRead privilege. |
| iWD.Categories.canRead | X | X | X | |
| iWD.Categories.canUpdate | X | |||
| Settings/Prioritization | ||||
| iWD.Prioritization.canView | X | X | X | Requires iWD.Prioritization.canRead privilege. |
| iWD.Prioritization.canRead | X | X | X | |
| iWD.Prioritization.canUpdate | X | |||
| Settings/Endpoints | ||||
| iWD.Endpoints.canView | X | X | X | Requires iWD.Endpoints.canRead privilege. |
| iWD.Endpoints.canRead | X | X | X | |
| iWD.Endpoints.canUpdate | X | |||
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