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(Update with the copy of version: draft)
(Update with the copy of version: draft)
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* [[IWDOptions|Configure iWD global settings]] ('''Settings''' tab)
 
* [[IWDOptions|Configure iWD global settings]] ('''Settings''' tab)
  
−
[[File:CloudGTL.png|1100px]]
+
[[File:CloudGTL_2.png|1100px]]
  
 
{{NoteFormat|You can only view and/or use features and functions in iWD Manager if you have the appropriate [[IWDRBAC|roles and privileges]] assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.}}
 
{{NoteFormat|You can only view and/or use features and functions in iWD Manager if you have the appropriate [[IWDRBAC|roles and privileges]] assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.}}
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]
 +
 +
==Extended State information==
 +
The workitem's state is now displayed in an extended '''State''' column in iWD Manager. The table below describes the meaning of the symbols.
 +
 +
{| border="1"
 +
|-
 +
! '''Extended'''
 +
! '''Colored'''
 +
! '''Description'''
 +
|-
 +
| [[File:StateSymbol1.png]]
 +
| [[File:StateNewColor.png]]
 +
| New
 +
|-
 +
| [[File:StateSymbol2.png]]
 +
|
 +
| Not yet distributed
 +
|-
 +
|
 +
| [[File:StateClassifiedColor.png]]
 +
| Classified
 +
|-
 +
|
 +
| [[File:StateQueued.png]]
 +
| Queued
 +
|-
 +
| [[File:StateSymbol3.png]]
 +
| [[File:StateHeldColor.png]]
 +
| Held
 +
|-
 +
| [[File:StateSymbol4.png]]
 +
| [[File:StateRoutingColor.png]]
 +
| In routing state, not yet assigned
 +
|-
 +
| [[File:StateSymbol5.png]]
 +
| [[File:StateAssignedColor.png]]
 +
| Being processed by an agent
 +
|-
 +
| [[File:StateSymbol6.png]]
 +
| [[File:StatusCompletedColor.png]]
 +
| Completed but not assigned to an agent
 +
|-
 +
| [[File:StateSymbol7.png]]
 +
| [[File:StateExpired1.png]]
 +
| Expired but not assigned to an agent
 +
|-
 +
| [[File:StateSymbol8.png]]
 +
| [[File:StateCompleted2.png]]
 +
| Completed and has been processed by an agent
 +
|-
 +
| [[File:StateSymbol9.png]]
 +
| [[File:StateExpired2.png]]
 +
| Expired and has been processed by an agent
 +
|-
 +
|
 +
| [[File:StateDeletedColor.png]]
 +
| Workitem has been deleted
 +
|-
 +
|
 +
| [[File:StateErrorColor.png]]
 +
| Workitem has an error
 +
|}
 +
====Switching between views====
 +
A '''Settings''' button has been added to iWD Manager. Use this button to:
 +
* Select the display of the State information:
 +
**Colored
 +
**Extended
 +
**Simple
 +
* Restore default columns and sorting views after customizations have been made.
 +
:[[File:SettingsButton2.png]]
 +
 
 +
===Prioritization schema and Endpoints display===
 +
You can now see workitems' Prioritization schema and Endpoint displayed both in tooltips in the iWD Manager global workitem list's '''Category''' column and at the top of the '''Workitem Details''' panel.
 +
 +
:[[File:ToolTips.png]]
 +
 
 +
 +
===New predefined queries===
 +
The following predefined queries have also been added to iWD Manager's global workitem list:
 +
* <tt>Was/Is assigned to an agent</tt>
 +
* <tt>Completed but never been assigned</tt>
 +
These enable you to easily identify whether workitems have been processed by an agent.

Revision as of 13:30, March 25, 2020

Use iWD Manager

Use iWD Manager to:

CloudGTL 2.png

Important
You can only view and/or use features and functions in iWD Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.

Extended State information

The workitem's state is now displayed in an extended State column in iWD Manager. The table below describes the meaning of the symbols.

Extended Colored Description
StateSymbol1.png StateNewColor.png New
StateSymbol2.png Not yet distributed
StateClassifiedColor.png Classified
StateQueued.png Queued
StateSymbol3.png StateHeldColor.png Held
StateSymbol4.png StateRoutingColor.png In routing state, not yet assigned
StateSymbol5.png StateAssignedColor.png Being processed by an agent
StateSymbol6.png StatusCompletedColor.png Completed but not assigned to an agent
StateSymbol7.png StateExpired1.png Expired but not assigned to an agent
StateSymbol8.png StateCompleted2.png Completed and has been processed by an agent
StateSymbol9.png StateExpired2.png Expired and has been processed by an agent
StateDeletedColor.png Workitem has been deleted
StateErrorColor.png Workitem has an error

Switching between views

A Settings button has been added to iWD Manager. Use this button to:

  • Select the display of the State information:
    • Colored
    • Extended
    • Simple
  • Restore default columns and sorting views after customizations have been made.
SettingsButton2.png

 

Prioritization schema and Endpoints display

You can now see workitems' Prioritization schema and Endpoint displayed both in tooltips in the iWD Manager global workitem list's Category column and at the top of the Workitem Details panel.

ToolTips.png

 

New predefined queries

The following predefined queries have also been added to iWD Manager's global workitem list:

  • Was/Is assigned to an agent
  • Completed but never been assigned

These enable you to easily identify whether workitems have been processed by an agent.

Comments or questions about this documentation? Contact us for support!