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*[[HRCXIChatThread|Chat Thread Report]] | *[[HRCXIChatThread|Chat Thread Report]] | ||
<!--*[[HRCXIChatTrmtn|Chat Termination Report]]--> | <!--*[[HRCXIChatTrmtn|Chat Termination Report]]--> | ||
| − | |||
*[[HRCXIIxnAccptnc|Interaction Acceptance Report]] | *[[HRCXIIxnAccptnc|Interaction Acceptance Report]] | ||
*[[HRCXIPreAgntTrmtn|Pre-Agent Termination Report]] | *[[HRCXIPreAgntTrmtn|Pre-Agent Termination Report]] | ||
| + | Plus, one dashboard: | ||
| + | *[[HRCXIIxnAccptncDshBrd|Interaction Acceptance Dashboard]] | ||
|media1=HRGCXI ChatFolder Cloud.png | |media1=HRGCXI ChatFolder Cloud.png | ||
Revision as of 17:28, January 3, 2020
Chat reports
This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the Chat folder rely on specific releases of Genesys software. Reports in the Chat folder rely on specific provisioning; contact your administrator or Genesys representative to find out if these reports are ready for you to use.
Important
Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat, Chat bot, and Predictive Routing folders.About Chat reports
The following reports are available in the CX Insights > Chat folder:
- Async Interactions Report
- Chat Engagement Report
- Chat Message Statistics Report
- Chat Session Report
- Chat Thread Report
- Interaction Acceptance Report
- Pre-Agent Termination Report
Plus, one dashboard:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
Comments or questions about this documentation? Contact us for support!