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Use of GPR requires on-premises components as well. Consult the following documentation for information about these components: | Use of GPR requires on-premises components as well. Consult the following documentation for information about these components: | ||
*{{#Widget:ExtLink|link=https://all.docs.genesys.com/PE-GPR/9.0.0/Deployment|displaytext=Predictive Routing Deployment and Operations Guide}} | *{{#Widget:ExtLink|link=https://all.docs.genesys.com/PE-GPR/9.0.0/Deployment|displaytext=Predictive Routing Deployment and Operations Guide}} | ||
| + | **[[Documentation:Options:GPM:Welcome:Current|Predictive Routing Configuration Options]] | ||
*[[Documentation:RN:gpm-dtl90rn:gpm-dtl90rn:9.0.x|Data Loader Release Note]] | *[[Documentation:RN:gpm-dtl90rn:gpm-dtl90rn:9.0.x|Data Loader Release Note]] | ||
*[[Documentation:RN:gpm-urs-subs90rn:gpm-urs-subs90rn:9.0.x|URS Strategy Subroutines Release Note]] | *[[Documentation:RN:gpm-urs-subs90rn:gpm-urs-subs90rn:9.0.x|URS Strategy Subroutines Release Note]] | ||
Revision as of 22:33, December 20, 2019
Genesys Predictive Routing
Note: Not all changes listed below may pertain to your deployment.
December 20, 2019 (9.0.016.00)
What's New
Initial release
- The Genesys Predictive Routing (GPR) Core Services platform (also known as AI Core Services) is now available in Genesys PureEngage Cloud. It provides the following functionality:
- Account and user configuration
- Predictors and Models
- Agent Scoring
- Analysis Reports (the Feature Analysis and Agent Variance Reports)
- The GPR application
- The GPR API
Consult the following documentation for help using the Core Platform functions:
Use of GPR requires on-premises components as well. Consult the following documentation for information about these components:
- Predictive Routing Deployment and Operations Guide
- Data Loader Release Note
- URS Strategy Subroutines Release Note
Known Issues
- If a scoring request contains more than 1,000 agents, the GPR Core Services Platform returns an error response with the http status code 403: {"ok": false, "error": "Number of agents per score request more than limit 1000"}. (PRR-5824)
Comments or questions about this documentation? Contact us for support!