Revision as of 08:25, January 17, 2020

Gplus Adapter for Microsoft Dynamics 365

Note: The updates listed below might not apply to all environments.

There are currently no known issues.

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-<!-- Creation of the target page -->
+=Gplus Adapter for Microsoft Dynamics 365=
+[[File:Information.png|middle]] '''Note:''' The updates listed below might not apply to all environments.
+*[[GAMSDynamics#Jan172020|January 17, 2020]]
+*[[GAMSDynamics#KnownIssues|Known Issues]]
+{{AnchorDiv|Jan172020}}
+==January 17, 2020 (9.0.0.0)==
+===What's New===
+*Gplus Adapter is embedded in Microsoft Dynamics 365
+**Single pane desktop user experience
+**Support Channel Integration Framework (CIF) V1.0
+**Customer Engagement Applications for Sales and Customer Service
+**Activity history tracking (type = Phone Call)
+**Customizable screen pop
+*Agent Status Management - Ready, Not Ready (with Reasons), Logoff, and so on
+*Agent Performance Tracker
+*Inbound/Outbound Voice
+**Call controls – Make call, Accept, Hold, End Call, Transfer, Conference
+**Inbound toast alert
+**Case Data view
+**Free Seating based on Place (Genesys SIP only)
+**Click-to-call from Dynamics Phone field<br /><br />
+{{AnchorDiv|KnownIssues}}
+==Known Issues==
+There are currently no known issues.
+[[Category:V:PSAAS:Public]]