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Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. | Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. | ||
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== How do I setup Gplus Adapter in Salesforce Lightning? == | == How do I setup Gplus Adapter in Salesforce Lightning? == | ||
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== How do I access Gplus Adapter? == | == How do I access Gplus Adapter? == | ||
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities. | You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities. | ||
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== How do I enable Gplus features? == | == How do I enable Gplus features? == | ||
Revision as of 15:52, March 26, 2020
Gplus Adapter for Salesforce Lightning (v9)
Contents
Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
How do I setup Gplus Adapter in Salesforce Lightning?
You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.
How do I configure Gplus Adapter functionality?
First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.
You can configure the following Salesforce functionality:
How do I access Gplus Adapter?
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.
How do I enable Gplus features?
Using Agent Setup, you can configure the settings required for Gplus features depending on your organizational needs.