Revision as of 12:20, January 30, 2020

Configuring Web Services and Applications

Perform the following procedures to configure the Web Services applications. Select a tab to configure the applications in either Genesys Administrator or Genesys Administrator Extension.

Creating and importing the application templates

The Web Services installation package includes a template for Genesys Generic Server (Web_Services_and_Applications_900), but you must create a new template for Genesys Generic Client.

To create the Genesys Generic Client template, navigate to PROVISIONING > Environment> Application Template.
Select New... and configure the properties of the template as shown below:
- Name: GWS_App
- Type: Genesys Generic Client
- Version: 9.0
- State Enabled: Yes
Click Save & Close.
To import the Genesys Generic Server template, click Upload Templates in the Tasks panel. The Click 'Add' and choose application template (APD) file to import dialog opens.
Click Add and navigate to the templates folder in your installation package.
Select the Web_Services_and_Applications_900 template file and click Open.
Click Save & Close.

The Web Services installation package includes a template for Genesys Generic Server (Web_Services_and_Applications_900), but you must create a new template for Genesys Generic Client.

To create the Genesys Generic Server template, navigate to PROVISIONING > Environment> Application Templates.
Select New... and configure the properties of the template as shown below:
- Name: WS_Node
- Type: Genesys Generic Client
- Version: 9.0
- State: Enabled
To import the Genesys Generic Server template, click Import Application Template. In the dialog box, browse and select the Application template (APD) file.
Click Save & Close.
Click Add and navigate to the templates folder in your installation package.
Select the Web_Services_and_Applications_900 template file and click Open.
Click Save & Close.

@@ Line 6: / Line 6: @@
 Genesys Administrator=
 ===Creating and importing the application templates===
-The Web Services installation package includes a template for <tt>Genesys Generic Server</tt> (the WS Cluster Application), but you must create a new template for <tt>Genesys Generic Client</tt>.
+The Web Services installation package includes a template for <tt>Genesys Generic Server</tt> (Web_Services_and_Applications_900), but you must create a new template for <tt>Genesys Generic Client</tt>.
-'''Start'''<br/>
 <ol>
-<li>To create the <tt>Genesys Generic Client</tt> template, navigate to '''PROVISIONING > Environment> Application Template'''.
+<li>To create the <tt>Genesys Generic Client</tt> template, navigate to '''PROVISIONING > Environment> Application Template'''. </li>
-Right-click and select '''New > Application Template'''.</li>
+<li>Select '''New...''' and configure the properties of the template as shown below:
-<li>Configure the '''General''' tab of the template as shown below:
+* Name: GWS_App
-* Name: WS_Node
 * Type: Genesys Generic Client
-* Version: 8.5
+* Version: 9.0
 * State Enabled: Yes
 </li>
-<li>Click '''OK'''.</li>
+<li>Click '''Save & Close'''.</li>
-<li>To import the <tt>Genesys Generic Server</tt> template, navigate to the '''Application Templates''' folder in Configuration Manager. Right-click and select '''Import Application Template'''.</li>
+<li>To import the <tt>Genesys Generic Server</tt> template, click '''Upload Templates''' in the '''Tasks''' panel. The '''Click <nowiki>'</nowiki>Add<nowiki>'</nowiki> and choose application template (APD) file to import''' dialog opens.</li>
-<li>Navigate to the '''templates''' folder in your installation package.</li>
+<li>Click '''Add''' and navigate to the '''templates''' folder in your installation package.</li>
-<li>Select the '''Web_Services_and_Applications_852''' template file.</li>
+<li>Select the '''Web_Services_and_Applications_900''' template file and click '''Open'''.</li>
-<li>Click '''OK'''.</li>
+<li>Click '''Save & Close'''.</li>
-</ol>
-'''End'''
-===Creating the WS Cluster Application===
-'''Start'''
-<br/>
-<ol>
-<li>Navigate to the '''Applications''' folder. Right-click and select '''New > Application'''.</li>
-<li>Select the '''Web_Services_and_Applications_852''' template and click '''OK'''.</li>
-<li>Configure the '''General''' tab as shown below:
-* Name: WS_Cluster
-* Template: Workspace_Web_Edition_Web_Services_852
-* Component Type: [Unknown]
-* State Enabled: Yes
-</li>
-<li>On the '''Tenants''' tab, click '''Add'''.
-# Choose the <tt>Environment</tt> tenant (or any other tenant that has a connection to your Configuration Server).
-# Click '''OK'''.
-</li>
-<li>On the '''Server Info''' tab, choose a <tt>Host</tt> object. See [[Documentation:FR:Dep:DepHosts|Create Host]] in the ''Management Framework Deployment Guide'' for more information about Host objects. This automatically adds a corresponding port entry. The port value is ignored by the server and does not need to be modified.</li>
-<li>On the '''Start Info''' tab, add a "." to the <tt>Working Directory</tt>, <tt>Command Line</tt>, and <tt>Command Line Arguments</tt> fields. These values are mandatory for all applications and must be entered to save the application object. Web Services does not use these values, so the "." is used as a placeholder.</li>
-<li>On the '''Connections''' tab, add the following connections:
-<ul>
-<li>Configuration Server</li>
-<li>[[Documentation/TS|T-Server]]/[[Documentation/SIPS|SIP Server]] (if supporting voice)</li>
-<li>[[Documentation/ES|Interaction Server]] (if supporting multimedia)</li>
-<li>[[Documentation/ES|Universal Contact Server]] (if supporting multimedia)</li>
-<li>[[Documentation/RTME|Stat Server]] (if supporting [[ReportingConfiguration|reporting]])
-{{NoteFormat|KPIs and Statistics are reported only for the voice channel. Web Services does not support real-time statistics for mixed media (voice/multimedia) environments. If a mixed media environment is used, voice statistics are not accurate.}}
-</li>
-</ul>
-</li>
-<li>Click '''OK''' to save the <tt>WS_Cluster</tt> application.</li>
 </ol>
-'''End'''
-===Creating the WS Node Application===
-'''Start'''
-<br/>
-<ol>
-<li>Navigate to the '''Applications''' folder. Right-click and select '''New > Application<'''.</li>
-<li>Select the <tt>WS_Node</tt> template and click '''OK'''.</li>
-<li>Configure the '''General''' tab as shown below:
-* Name: WS_Node
-* Template: WS_Node
-* State Enabled: Yes
-</li>
-<li>On the '''Connections''' tab, add the following connections:
-* Cluster application that was configured in the previous procedure.
-</li>
-<li>Click '''OK''' to save the <tt>WS_Node</tt> application.</li>
-</ol>
-'''End'''
 |-|
-Genesys Administrator=
+Genesys Administrator Extension=
-===Creating and importing the application templates===
-The Web Services installation package includes a template for <tt>Genesys Generic Server</tt> (the WS Cluster Application), but you must create a new template for <tt>Genesys Generic Client</tt> (the WS Node Application).
-'''Start'''<br/>
+The Web Services installation package includes a template for <tt>Genesys Generic Server</tt> (Web_Services_and_Applications_900), but you must create a new template for <tt>Genesys Generic Client</tt>.
 <ol>
@@ Line 92: / Line 34: @@
 * Name: WS_Node
 * Type: Genesys Generic Client
-* Version: 8.5
+* Version: 9.0
 * State: Enabled
 </li>
+<li>To import the '''Genesys Generic Server''' template, click '''Import Application Template'''. In the dialog box, browse and select the '''Application template (APD)''' file.</li>
 <li>Click '''Save & Close'''.</li>
-<li>To import the <tt>Genesys Generic Server</tt> template, click '''Upload Template''' in the '''Tasks''' panel. The '''Click 'Add' and choose application template (APD) file to import''' dialog opens.</li>
 <li>Click '''Add''' and navigate to the '''templates''' folder in your installation package.</li>
-<li>Select the '''Web_Services_and_Applications_852''' template file and click '''Open'''.</li>
+<li>Select the '''Web_Services_and_Applications_900''' template file and click '''Open'''.</li>
-<li>Click '''Save & Close'''.</li>
-</ol>
-'''End'''
-===Creating the WS Cluster Application===
-'''Start'''
-<br/>
-<ol>
-<li>Navigate to '''PROVISIONING > Environment > Application''' and click '''New...'''.</li>
-<li>In the '''General''' section, configure the properties of the application as shown below:
-* Name: WS_Cluster
-* Template: Web_Services_and_Applications_852
-* State: Enabled
-</li>
-<li>Add the following connections:
-<ul>
-<li>Configuration Server</li>
-<li>[[Documentation/TS|T-Server]]/[[Documentation/SIPS|SIP Server]] (if supporting voice)</li>
-<li>[[Documentation/ES|Interaction Server]] (if supporting multimedia)</li>
-<li>[[Documentation/ES|Universal Contact Server]] (if supporting multimedia)</li>
-<li>[[Documentation/RTME|Stat Server]] (if supporting [[ReportingConfiguration|reporting]])
-{{NoteFormat|KPIs and Statistics are reported only for the voice channel. Web Services does not support real-time statistics for mixed media (voice/multimedia) environments. If a mixed media environment is used, voice statistics are not accurate.}}
-</li>
-</ul>
-</li>
-<li>In the '''Server Info''' section, select a <tt>Tenant</tt>:
-# Click '''Add'''.
-# Choose the <tt>Environment</tt> tenant (or any other tenant that has a connection to your Configuration Server).
-# Click '''OK'''.
-</li>
-<li>Choose a <tt>Host</tt> object. See [[Documentation:FR:Dep:DepHosts|Create Host]] in the ''Management Framework Deployment Guide'' for more information about Host objects.</li>
-<li>Add a default Listening Port:
-#Click '''Add'''.
-#Enter the application's Port. For instance <tt>7000</tt>.
-#Click '''OK'''.
-</li>
-<li>Add a "." to the <tt>Working Directory</tt>, <tt>Command Line</tt>, and <tt>Command Line Arguments</tt> fields. These values are mandatory for all applications and must be entered to save the application object. Web Services does not use these values, so the "." is used as a placeholder.</li>
-</ol>
-'''End'''
-===Creating the WS Node Application===
-'''Start'''
-<br/>
-<ol>
-<li>Navigate to '''PROVISIONING > Environment > Application''' and click '''New...'''.</li>
-<li>In the '''General''' section, configure the properties of the application as shown below:
-* Name: WS_Node
-* Template: WS_Node
-* State: Enabled
-</li>
-<li>Add the following connections:
-* Cluster application that was configured in the previous procedure.
-</li>
 <li>Click '''Save & Close'''.</li>
 </ol>
-'''End'''
 </tabber>
 [[Category:V:HTCC:9.0.0DRAFT]]

Revision as of 12:20, January 30, 2020

Configuring Web Services and Applications

Creating and importing the application templates

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