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The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. | The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. | ||
| − | Gplus Adapter for Salesforce | + | Gplus Adapter for Salesforce provides the full Workspace Web Edition experience within the Salesforce Lightning environment. For more details, refer to [[Documentation:HTCC:IWWDep:GPAProvisioning|Configuring Gplus Adapter for Salesforce Lightning]]. |
Revision as of 08:46, February 3, 2020
Gplus Adapter for Salesforce
The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.
The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console.
Gplus Adapter for Salesforce provides the full Workspace Web Edition experience within the Salesforce Lightning environment. For more details, refer to Configuring Gplus Adapter for Salesforce Lightning.