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=Migrating from Workspace 8.5.2 to 9.0= | =Migrating from Workspace 8.5.2 to 9.0= | ||
| − | + | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, there are many changes and differences between 8.5.2 and 9.0 that you should note. For configuration options, some have been [[Migrating8to9#Renamed_options|renamed]], some [[Migrating8to9#Removed_options|removed]], and many new ones [[Migrating8to9#New_options|added]]. The Agent UI is also significantly upgraded; refer to [[Documentation:PSAAS:Agent:Migrating:Public|this article]] for more information. [[Migrating8to9#Statistics_Definitions|Statistics]] are handled very differently in Workspace 9. | |
| − | + | {{AnchorDiv|Renamed_options}} | |
| − | + | ==Renamed options== | |
| − | |||
| − | Renamed options | ||
expression.email-address → Renamed in expression.identify.email-address | expression.email-address → Renamed in expression.identify.email-address | ||
expression.phone-number → Renamed in expression.identify.phone-number | expression.phone-number → Renamed in expression.identify.phone-number | ||
expression.team-communicator-email-address → Renamed in expression.validate.email-address | expression.team-communicator-email-address → Renamed in expression.validate.email-address | ||
expression.team-communicator-phone-number → Renamed in expression.validate.phone-number | expression.team-communicator-phone-number → Renamed in expression.validate.phone-number | ||
| − | + | ||
| + | {{AnchorDiv|Removed_options}} | ||
| + | ==Removed options== | ||
Dashboard has been removed from WWE 9.0 | Dashboard has been removed from WWE 9.0 | ||
As a result, option privilege.dashboard.can-use has been deleted from WWE template | As a result, option privilege.dashboard.can-use has been deleted from WWE template | ||
| − | New options | + | {{AnchorDiv|New_options}} |
| + | ==New options== | ||
My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege | My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege | ||
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Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff to Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff | Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff to Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff | ||
| − | + | {{AnchorDiv|Statistics_Definitions}} | |
| − | + | ==Statistics Definitions== | |
The definitions of the statistics has been updated. | The definitions of the statistics has been updated. | ||
Revision as of 17:32, March 10, 2020
Contents
Migrating from Workspace 8.5.2 to 9.0
If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, there are many changes and differences between 8.5.2 and 9.0 that you should note. For configuration options, some have been renamed, some removed, and many new ones added. The Agent UI is also significantly upgraded; refer to this article for more information. Statistics are handled very differently in Workspace 9.
Renamed options
expression.email-address → Renamed in expression.identify.email-address expression.phone-number → Renamed in expression.identify.phone-number expression.team-communicator-email-address → Renamed in expression.validate.email-address expression.team-communicator-phone-number → Renamed in expression.validate.phone-number
Removed options
Dashboard has been removed from WWE 9.0
As a result, option privilege.dashboard.can-use has been deleted from WWE template
New options
My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege
And another privilege has been introduced for Contact Center statistics view
privilege.performance-tracker.can-use: To display Performance Tracker view privilege.monitor-dashboard.can-use: To display Contact Center Statistics view Updated options Some other options have been updated. The default value of these options have been updated:
privilege.contact.can-use privilege.contact.can-delete-contact privilege.SRL.can-use privilege.chat.can-use privilege.email.can-use privilege.workbins.can-use Default value for all these options above has been updated from true to false agent-status.enabled-actions-global agent-status.enabled-actions-by-channel: Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff to Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff
Statistics Definitions
The definitions of the statistics has been updated.
In 8.5, Server side Statistics configuration was found in statistics.yaml configuration file from GWS
In 9.0, Server side Statistics configuration is found in configuration server: statistics.definitions.XXX section in CloudCluster application
To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
What is lost when migrating from 8.5 to 9.0 Agents migrating from 8.5 to 9.0 will lose their personal favorites and their missed calls
For personal favorites, they will need to go to Team Communicator, search for the targets that were found as Personal Favorites, and add them again as favorites.