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| | * [[IWDGTL|Search, display, manage and update workitems]] ('''Workitems''' tab) | | * [[IWDGTL|Search, display, manage and update workitems]] ('''Workitems''' tab) |
| | * [[IWDMonitor|Monitor workitems]] ('''Summary''' tab) | | * [[IWDMonitor|Monitor workitems]] ('''Summary''' tab) |
| − | * Configure iWD global settings ('''Settings''' tab). Reserved for Genesys Professional Services and Customer Care only. | + | * [[IWDOptions|Configure iWD global settings]] ('''Settings''' tab) |
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| | [[File:CloudGTL_2.png|1100px]] | | [[File:CloudGTL_2.png|1100px]] |
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| | [[Category:V:PSAAS:Public]] | | [[Category:V:PSAAS:Public]] |
| − |
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| − | ==Extended State information==
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| − | The workitem's state is now displayed in an extended '''State''' column in iWD Manager. The table below describes the meaning of the symbols.
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| − |
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| − | {| border="1"
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| − | |-
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| − | ! '''Extended'''
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| − | ! '''Colored'''
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| − | ! '''Description'''
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| − | |-
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| − | | [[File:StateSymbol1.png]]
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| − | | [[File:StateNewColor.png]]
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| − | | New
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| − | |-
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| − | | [[File:StateSymbol2.png]]
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| − | |
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| − | | Not yet distributed
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| − | |-
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| − | |
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| − | | [[File:StateClassifiedColor.png]]
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| − | | Classified
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| − | |-
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| − | |
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| − | | [[File:StateQueued.png]]
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| − | | Queued
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| − | |-
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| − | | [[File:StateSymbol3.png]]
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| − | | [[File:StateHeldColor.png]]
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| − | | Held
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| − | |-
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| − | | [[File:StateSymbol4.png]]
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| − | | [[File:StateRoutingColor.png]]
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| − | | In routing state, not yet assigned
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| − | |-
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| − | | [[File:StateSymbol5.png]]
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| − | | [[File:StateAssignedColor.png]]
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| − | | Being processed by an agent
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| − | |-
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| − | | [[File:StateSymbol6.png]]
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| − | | [[File:StatusCompletedColor.png]]
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| − | | Completed but not assigned to an agent
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| − | |-
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| − | | [[File:StateSymbol7.png]]
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| − | | [[File:StateExpired1.png]]
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| − | | Expired but not assigned to an agent
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| − | |-
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| − | | [[File:StateSymbol8.png]]
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| − | | [[File:StateCompleted2.png]]
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| − | | Completed and has been processed by an agent
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| − | |-
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| − | | [[File:StateSymbol9.png]]
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| − | | [[File:StateExpired2.png]]
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| − | | Expired and has been processed by an agent
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| − | |-
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| − | |
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| − | | [[File:StateDeletedColor.png]]
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| − | | Workitem has been deleted
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| − | |-
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| − | |
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| − | | [[File:StateErrorColor.png]]
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| − | | Workitem has an error
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| − | |}
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| − | ====Switching between views====
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| − | A '''Settings''' button has been added to iWD Manager. Use this button to:
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| − | * Select the display of the State information:
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| − | **Colored
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| − | **Extended
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| − | **Simple
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| − | * Restore default columns and sorting views after customizations have been made.
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| − | :[[File:SettingsButton2.png]]
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| − |
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| − | ===Prioritization schema and Endpoints display===
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| − | You can now see workitems' Prioritization schema and Endpoint displayed both in tooltips in the iWD Manager global workitem list's '''Category''' column and at the top of the '''Workitem Details''' panel.
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| − |
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| − | :[[File:ToolTips.png]]
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| − |
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| − |
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| − | ===New predefined queries===
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| − | The following predefined queries have also been added to iWD Manager's global workitem list:
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| − | * <tt>Was/Is assigned to an agent</tt>
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| − | * <tt>Completed but never been assigned</tt>
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| − | These enable you to easily identify whether workitems have been processed by an agent.
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