attachment.max-file-upload-size
Section: workspace-service
Default Value: 8
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: Immediately
Introduced: 9.0.000.39
Related Options: email.max-attachment-size
Specifies the maximum size (in MB) of one file that agents can attach to an interaction. The value 0 means that attaching is not allowed. The maximum allowed attachment size is 50 MB. This option cannot be overridden and must be set in the WS_Cluster application.
disaster-recovery.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server and Genesys Web Services.
security.web-content.sandbox-rights.default-authorizations
Section: interaction-workspace
Default Value: ALLOW-SCRIPTS,ALLOW-FORMS,ALLOW-POPUPS,ALLOW-SAME-ORIGIN
Valid Values: Comma-separated list of default sandbox rights authorization that are set up for the embedded Web Application in INTERNAL, BACKGROUND or HIDDEN mode (based on iframes) in order to unlock some security restrictions : ALLOW-SCRIPTS, ALLOW-FORMS, ALLOW-POPUPS, ALLOW-SAME-ORIGIN, ALLOW-DOWNLOADS, ALLOW-PRESENTATION, ALLOW-POINTER-LOCK
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.76
Specifies the default sandbox rights authorization options that are set up to embedded Web Application in INTERNAL, BACKGROUND or HIDDEN mode (based on iframes), in order to remove restrictions and enable features.
privilege.myagents.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables supervisors to access the My Agents view, where they can view and update the state for agents in the groups they supervise. Supervisors can also remotely log off agents from media channels in this view.
privilege.chat.can-consult
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables the agent to use the Chat consultation feature.
sipendpoint.enable-auto-mute
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies whether mute and unmute are done automatically when agent sets speaker or microphone volume to 0.
teamlead.myagents.thresholds.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: teamlead.myagents.thresholds.<media-type>
Enable thresholds to be used for channels specified by the teamlead.myagents.thresholds.<media-type> option.
teamlead.myagents.enabled-channels
Section: interaction-workspace
Default Value: voice,chat,email
Valid Values: Comma-separated list of channel names from the following list: voice, chat, email, facebook, twitter, workitem
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the channels that are displayed in the My Agents view. Channels are displayed in the order in which they appear in the list.
teamlead.myagents.manual-refresh.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: teamlead.myagents.refresh-rate
Specifies whether the manual refresh button is displayed in the My Agents view. Manual refresh is automatically enabled if automatic refresh is disabled by the teamlead.myagents.refresh-rate option.
teamlead.myagents.refresh-rate
Section: interaction-workspace
Default Value: 30
Valid Values: Valid values are integer values between 5 and 5000. Values less than 5 disables the automatic refresh.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: accessibility.visual-impairment-profile
Specifies the frequency, in seconds, to refresh the list of agents. To disable automatic refresh, specify a value less than 5 to indicate manual refresh. Automatic refresh is also disabled if the value of the accessibility.visual-impairment-profile option is true.
teamlead.myagents.pagination.limit
Section: interaction-workspace
Default Value: 10
Valid Values: An integer value between 10 and 100.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the maximum number of agents displayed per page in the My Agents tab.
contact.directory-search-mode
Section: interaction-workspace
Default Value: sql
Valid Values: A value from the following list: sql, lucene
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the technical mode used in the Contact Directory view to search for contacts. The lucene mode must be used for large database of contacts.
outbound.negotiate-logout-on-exit
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies whether negotiated logout with Outbound Server is enabled for Outbound campaigns. In negotiated logout, agents cannot log out of Workspace if they are the target of an outbound record or have an unclosed record. This option can be overridden by a routing strategy as described in Configuration Guide.
privilege.email.can-interim-send
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables an agent to send interim outgoing email interactions.
interaction.auto-focus.<media-type>
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65
Related Options: interaction.auto-focus
Specifies whether the inbound interaction of the specified media type is in focus automatically when is accepted. This option overrides the interaction.auto-focus option. This option can be overridden by a routing strategy as described in the Configuration Guide.
interaction.auto-focus
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65
Specifies whether the inbound interaction is in focus automatically when it is accepted. This option can be overridden by a routing strategy as described in the Configuration Guide.
service-client-api.option.read-allowed-web-content-origin
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated value list of URL or '*', with patterns for example: 'http://my-web-server-1,http://my-web-server-2(*),http://my-web-server-3(voice.*)' or '*'.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the list of granted origins and read allowed options that are used in the web extension views. You can filter access to provisioning with the following self-explanatory keywords:
- 'voice.*'
- 'sipendpoint.*'
- '...'
For example, the value of this option could now be: http://my-web-server0, http://my-web-server1 (*) , http://my-web-server2 (voice.*, system.*), http://my-web-server3 (sipendpoint.*, CustomSection/*).
In this example, all requests are allowed for the http://my-web-server0 and http://my-web-server1 domains. For the http://my-web-server2 domain, only the following access to provisioning are allowed: 'voice.*', 'system.*'. For the http://my-web-server3 domain, only the following access to provisioning are allowed: - 'sipendpoint.*'
- 'CustomSection/*'
This option cannot be overridden and must be set in the WS_Cluster application.
attachment.<media-type>.restrict-to-file-types
Section: workspace-service
Default Value: jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json
Valid Values: A comma-separated list of file extensions that represent file types that are allowed.
Changes Take Effect: Immediately
Introduced: 9.0.000.39
Specifies the list of file extensions that represent file types that are allowed to be used as attachments for a specific media. The request is rejected if extension of file is not part of restricted types. This option cannot be overridden and must be set in the WS_Cluster application.
teamlead.myagents.thresholds.<media-type>
Section: interaction-workspace
Default Value: No default value
Valid Values: A threshold section name.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the name of a threshold section that determine when an agent state is considered to be Busy or Not Ready for the specified channel. You must create the threshold sections on the Application object.
teamlead.myagents.thresholds.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: teamlead.myagents.thresholds.<media-type>
Enable thresholds to be used for channels specified by the teamlead.myagents.thresholds.<media-type> option.
privilege.workbin.can-search-interactions
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables agents to search for interactions in workbins content.
workbin.<media-type>.<workbin-nickname>.quick-search-attributes
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: AssignedTo,FromAddress
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: workbin.quick-search-attributes
Specifies the list of interaction properties that are used to build the Quick Search query against Interaction Server when the agent makes a quick search in the specified workbin. Default value of this option is the value of workbin.quick-search-attributes if defined.
workbin.quick-search-attributes
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: AssignedTo,FromAddress
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: workbin.<media-type>.<workbin-nickname>.quick-search-attributes
Specifies the list of interaction properties that are used to build the Quick Search query against Interaction Server when the agent makes a quick search in a workbin for which workbin.<media-type>.<workbin-nickname>.quick-search-attributes is not defined.
interaction-management.filters.quick-search-attributes
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of attached data, for example: AssignedTo,FromAddress
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the list of interaction properties that are used to build the Quick Search query against Interaction Server when the agent makes a quick search in an interaction queue for which quick-search-attributes is not defined in the Filter.
interaction-management.interactions-filter.displayed-columns
Section: interaction-workspace
Default Value: From,To,Subject,Received
Valid Values: A comma-separated list of attached data, for example: From,Subject,Received
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.39
Specifies the list of interaction fields that are displayed as columns in Interaction Queue view when displayed-columns is not defined in the Filter.
privilege.interaction-management.can-search-interactions
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables agents to search for interactions in interaction queues content.
agent-status.ready-workmode
Section: interaction-workspace
Default Value: unknown
Valid Values: A value from the following list: unknown, manual-in, auto-in. Empty means no workmode specified.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: login.voice.is-auto-ready
Specifies which workmode is applied on Ready operation done manually from the Global State menu and My Channels. This option is also applicable for the login.voice.is-auto-ready option. Supported workmodes are unknown, manual-in, auto-in.
login.workmode
Section: interaction-workspace
Default Value: unknown
Valid Values: A value from the following list: unknown, auto-in, manual-in.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the workmode that is applied when the voice DN logs in. To determine whether your switch supports the workmodem refer to the deployment guide of the relevant T-Server.
privilege.teamlead.can-coach-<media-type>
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Enables a supervisor to coach generic chat interactions.
privilege.teamlead.can-monitor-<media-type>
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Enables a supervisor to monitor generic chat interactions.
webrtc.service-urn
Section: interaction-workspace
Default Value: No default value
Valid Values: A valid URN.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the URN that should be based on the following pattern: WEBRTCGATEWAY_SERVER:WEBRTCGATEWAY_PORT?sip-proxy-address=SIPPROXY_SERVER:SIPPROXY_PORT. Replace WEBRTCGATEWAY_SERVER with the hostname where the WebRTC Gateway is deployed, and PORT with the HTTPS port of the WebRTC Gateway. Also, replace SIPPROXY_SERVER and SIPPROXY_PORT (optional) with the connectivity parameters of the SIP Proxy that need to be contacted by the WebRTC Gateway to register this DN.
teamlead.myagents.pagination.limit
Section: interaction-workspace
Default Value: 10
Valid Values: An integer value between 10 and 100.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the maximum number of agents displayed per page in the My Agents tab.
contact.cache-timeout-delay
Section: interaction-workspace
Default Value: 0
Valid Values: An integer from 1 through 3600. 0 to deactivate it
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the delay, in seconds, before the cache of the result of a Universal Contact Server request is cleared.
voice.restore-state-on-back-in-service.time
Section: interaction-workspace
Default Value: 3
Valid Values: An integer from 0 through 10.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Related Options: voice.restore-state-on-back-in-service.is-enabled
If voice channel goes Out of Service and the value of the voice.restore-state-on-back-in-service.is-enabled option is true, this option specifies the amount of time, in seconds, to set channel back to its previous state when it is back in service.
voice.restore-state-on-back-in-service.is-enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
If voice channel goes Out of Service, this option specifies whether Workspace should attempt to automatically set the voice channel back to its previous state when it is back in service.
login.show-change-account-link
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Show or Hide the change login account link on login error page and second step login page.
teamlead.myagents.available-page-sizes
Section: interaction-workspace
Default Value: 5,10,25,50
Valid Values: A comma-separated list of numbers that define the number of rows per result page from which the agent can make selections.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies the possible values for the number of rows per page in the My Agents view.
teamlead.myagents.default-page-size
Section: interaction-workspace
Default Value: 10
Valid Values: An integer from 1 through 50.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Related Options: teamlead.myagents.available-page-sizes
Specifies the default value for the number of rows per page in the My Agents view. The value is added to the list defined by the teamlead.myagents.available-page-sizes option.
interaction-management.move-to-workbin.restrict-to-my-team
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies if the search applied in Team Communicator for Move to Workbin action should be restricted to the workbins of the logged agent team.
screen-recording.client.server-url
Section: interaction-workspace
Default Value: No default value
Valid Values: Valid URL
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.49
Defines the address of the RWS server to be used for communication by Screen Recording Client. The field code $GWS_URL$ is supported allowing to specify the usage of the same origin as WWE UI. If the option is empty, the WWE UI origin is used. A list of RWS/WWE UI pairs can be defined based on the pattern: <rws_origin_url>(<wwe_origin_url>). This list could be based on a single pair. In case of none matching, the default behavior is used.
outbound.callback-types
Section: interaction-workspace
Default Value: Personal,Campaign
Valid Values: Personal,Campaign
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies the list of callback types (Personal,Campaign) from which an agent can select when rescheduling an outbound record. This option can be overridden by a routing strategy as described in Configuration Guide.
outbound.timed-preview-auto-dial
Section: interaction-workspace
Default Value: -1
Valid Values: Any integer greater than or equal to -1
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies whether agents in Preview, Push preview, and Reschedule preview campaigns can manually dial a record, have the call auto-dialed as soon as the record is accepted, or have the call auto-dialed after a specified number of seconds. If set to 0, the interaction is dialed as soon as it is accepted. A value of -1 disables automatic dialing. This option can be overridden by a routing strategy as described in the Configuration Guide.
privilege.email.can-print
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Enables agents to print email interactions from the My history and My Workbin views, and from the Contact History tabs of the Contact Directory, Interaction Search, and Interaction Detail views.
email.enable-email-address-validation
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies that the To, Cc, and Bcc addresses are validated when completing sending and forwarding.
email.print.print-content
Section: interaction-workspace
Default Value: From,
Valid Values: A comma-separated list of one or valid more email interaction fields.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Specifies the list of fields to print for an email interaction. Supported fields are: From, To, Cc, Subject, Body, Date, Attachment, InteractionType, CaseData, Note.
expression.identify.email-address
Section: interaction-workspace
Default Value: (
Valid Values: A regular expression.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies the regular expression that identifies an email address in a chat.
expression.identify.phone-number
Section: interaction-workspace
Default Value: (?:(?:[
Valid Values: A regular expression.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Specifies the regular expression that identifies a phone number in the chat or email transcript. This option can be overridden by a routing strategy as described in the Configuration Guide.
editor.default-font
Section: interaction-workspace
Default Value: Serif
Valid Values: A value from the following list: the following list: Serif, Sans-serif, Monospace, Cursive, Fantasy, Tahoma, Roboto. Empty means no default font specified.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.50
Specifies the default font in the Font menu of new and reply HTML format email interactions. If this option is left empty, the last selected font is used for email interactions by default.
teamlead.myagents.default-page-size
Section: interaction-workspace
Default Value: 10
Valid Values: An integer from 1 through 50.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49
Related Options: teamlead.myagents.available-page-sizes
Specifies the default value for the number of rows per page in the My Agents view. The value is added to the list defined by the teamlead.myagents.available-page-sizes option.
standard-response.field.Agent.<CustomFieldCode>
Section: interaction-workspace
Default Value: No default value
Valid Values: Any valid text string.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Modified: 9.0.000.65
In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Agent.Nickname = Lee
standard-response.field.<CustomFieldCode>
Section: interaction-workspace
Default Value: No default value
Valid Values: Any valid text string.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Modified: 9.0.000.65
In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as a role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Department = Sales
disaster-recovery.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server and Genesys Web Services.
workspace-toolkit.enable
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether Workspace Toolkit use is authorized or not. This option must be set in the WS_Cluster application.
editor.fonts
Section: interaction-workspace
Default Value: Serif,
Valid Values: Comma-separated list of fonts from the following list: Serif, Sans-serif, Monospace, Cursive, Fantasy, Tahoma, Roboto, Arial, Helvetica.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.61
Specifies the list of available fonts in the Fonts menu of new and reply HTML format email interactions. The fonts are displayed in the order in which they appear in the list.
privilege.voice-history.can-click-to-search
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Enables an agent to use Click-to-search to open the Contact Directory by clicking a Contact name in the Details tab of the My History or Interaction Search views.
privilege.voice-history.can-click-to-dial
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Enables an agent to use the Click-to-dial feature to dial a voice call from the Details tab of the history of a voice interaction in any History view.
statistics.gadget-statistics.max-size
Section: interaction-workspace
Default Value: 10
Valid Values: An integer value from 1 through 50.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.61
Related Options: statistics.gadget-statistics
Specifies the maximum number of statistics that are displayed in the Statistics Gadget. If more statistics are specified by the statistics.gadget-statistics option, only the first 'n' statistics are displayed.
workbin.bulk-operation.nb-interactions-perf-impact
Section: interaction-workspace
Default Value: 10
Valid Values: A integer value greater than or equal to 1
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the number of interactions before which a bulk operation will impact performance.
interaction.voice.anonymous-contact.key-name
Section: interaction-workspace
Default Value: No default value
Valid Values: A valid key name.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies the name of the attached data key that specifies whether contact information is treated as anonymous in the interaction view, case information, and history. If the key value is 1, contact information is masked.
contact.lookup.voice.use-dialed-phone-number
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
If contact lookup is enabled, this option specifies that contact lookup is performed on the normalized phone number that was manually dialed by the agent rather than the number resulting from the application of dial plan rules, if any.
teamcommunicator.chat.list-status-reachable
Section: interaction-workspace
Default Value: NotReady
Valid Values: A case-sensitive comma-separated list of agent status from the following list: NotReady, Busy, LoggedOff
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies the list of unvailable statuses for which a target agent can be contacted for consultation, transfer, and conference, requests. If the unvailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests. Depends on 'Chat - Can Use Chat Channel' and 'TeamCommunicator - Evaluate Presence'.
teamcommunicator.email.list-status-reachable
Section: interaction-workspace
Default Value: NotReady
Valid Values: A case-sensitive comma-separated list of agent status from the following list: NotReady, Busy, LoggedOff
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies the list of unvailable statuses for which a target agent can be contacted for transfer requests. If the unvailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for transfer requests. Depends on 'Email - Can Use Email Channel' and 'TeamCommunicator - Evaluate Presence'.
teamcommunicator.voice.list-status-reachable
Section: interaction-workspace
Default Value: NotReady
Valid Values: A case-sensitive comma-separated list of agent status from the following list: NotReady, Busy
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.61
Specifies the list of unavailable statuses for which a target agent can be contacted for consultation, transfer, and conference requests. If the unavailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests.
teamcommunicator.<media-type>.list-status-reachable
Section: interaction-workspace
Default Value: NotReady
Valid Values: A case-sensitive comma-separated list of agent status from the following list: NotReady, Busy, LoggedOff
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies the list of unavailable statuses for which a target agent can be contacted for consultation, transfer, and conference requests. If the unavailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests.
voice.dial-plan-rule-<rule-name>
Section: interaction-workspace
Default Value: No default value
Valid Values: A rule in the format: pattern => digit translation[;parameters...]#comment
Changes Take Effect: Immediately
Introduced: 9.0.000.61
Related Options: privilege.voice.make-call.can-use-caller-id, privilege.voice.single-step-conference.can-use-caller-id, privilege.voice.consultation.can-use-caller-id, privilege.voice.single-step-transfer.can-use-caller-id
Specifies the rules that are used to transform destination numbers into the requested format before being dialed. It can also be used to override intercommunication Routing Points, caller id Business Attributes, and the enabling of the anonymous caller id. To use this option, replace <rule-name> template with the name of the rule.
voice.restore-state-on-back-in-service.time
Section: interaction-workspace
Default Value: 3
Valid Values: An integer from 0 through 10.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Related Options: voice.restore-state-on-back-in-service.is-enabled
If voice channel goes Out of Service and the value of the voice.restore-state-on-back-in-service.is-enabled option is true, this option specifies the amount of time, in seconds, to set channel back to its previous state when it is back in service.
voice.restore-state-on-back-in-service.is-enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
If voice channel goes Out of Service, this option specifies whether Workspace should attempt to automatically set the voice channel back to its previous state when it is back in service.
outbound.call-result-is-mandatory
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether it is mandatory for an agent to seelct a call result other than 'Unknown' before marking the interaction as done.
chat.nickname
Section: interaction-workspace
Default Value: $Agent.UserName$
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.FullName$,$Agent.EmployeeId$,$FirstNameLastInitial$..
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65,9.0.000.61
Specifies the agent's nickname that is displayed to contacts during chat sessions. The nickname string may contain regular characters and field codes. This option can be overridden by a routing strategy as described in the Configuration Guide.
login.list-available-locales
Section: interaction-workspace
Default Value: No default value
Valid Values: Comma-separated list of valid locale names based on format LanguageCode-CountryCode from the following list: $All$, en-US, pt-BR, fr-FR, fr-CA, de-DE, ja, es, ko, it, nl, pl, zh-CN, zh-CHT.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.84, 9.0.000.61, 9.0.000.72, 9.0.000.80
Specifies the language that the agent can select at login time.
Either, set this option empty to prevent the agent from selecting the language or set this option to $All$ to get all the languages available, or set this option to a list of languages (possible values are Brazilian (pt-BR), French (fr-FR), French Canadian (fr-CA), German (de-DE), Japanese (ja), Spanish (es), Korean (ko), Italian (it), Dutch (nl), Polish (pl), Simplified Chinese (zh-CN) and Traditional Chinese (zh-CHT)). English is the default language, and is always available.
voice.notification.on-party-update.blink-interaction
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether interactions that do not have the focus blink when the status of a participant changes.
voice.notification.on-party-update.tooltip-history-ttl
Section: interaction-workspace
Default Value: 2000
Valid Values: From 0 to MAXINT.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies the duration in microseconds that the participant status notification is displayed.
voice.notification.on-party-update.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether the agent is notified when a participant leaves or joins an interaction they are handling. This option can be overridden by a routing strategy as described in the Configuration Guide.
agent-status.enabled-actions-global
Section: interaction-workspace
Default Value: Ready,
Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, Dnd, NotReadyReason, AfterCallWork, AfterCallWorkReason, LogOff.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68,9.0.000.61
Specifies the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
auth.session.invalidate-on-logout
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether the Auth SSO session persists when an agent logs out.
If true, when an agent exits Workspace, both Workspace and the Auth session are removed and the gent is redirected to the Auth login view.
If false, when an agent exits Workspace, only the Workspace session is removed and agent is redirected to a Workspace session ended view.
privilege.voice-history.can-click-to-dial
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Enables an agent to use the Click-to-dial feature to dial a voice call from the Details tab of the history of a voice interaction in any History view.
workbin.bulk-operation.nb-interactions-perf-impact
Section: interaction-workspace
Default Value: 10
Valid Values: A integer value greater than or equal to 1
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the number of interactions before which a bulk operation will impact performance.
interaction-management.default-interaction-page-size
Section: interaction-workspace
Default Value: 10
Valid Values: An integer from 1 through 50.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the default value for the number of rows per page in the Interaction Management content view.
contact.history.media-filters
Section: interaction-workspace
Default Value: voice,email,chat,twitter,facebook,$OtherMedia$
Valid Values: A comma-separated value of valid media type names or $OtherMedia$.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: privilege.contact.can-filter-contact-history, privilege.contact.can-filter-my-history, privilege.contact.can-filter-all-interactions
Specifies the list of media types that can be used to filter the Contact History (depends on privilege.contact.can-filter-contact-history), My History (depends on privilege.contact.can-filter-my-history), and the result list of Interaction Search (depends on privilege.contact.can-filter-all-interactions). $OtherMedia$ allows to add the filter returning any media not listed in this option.
standard-response.field.Agent.<CustomFieldCode>
Section: interaction-workspace
Default Value: No default value
Valid Values: Any valid text string.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Modified: 9.0.000.65
In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Agent.Nickname = Lee
standard-response.field.<CustomFieldCode>
Section: interaction-workspace
Default Value: No default value
Valid Values: Any valid text string.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Modified: 9.0.000.65
In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as a role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Department = Sales
voice.restore-state-on-back-in-service.time
Section: interaction-workspace
Default Value: 3
Valid Values: An integer from 0 through 10.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Related Options: voice.restore-state-on-back-in-service.is-enabled
If voice channel goes Out of Service and the value of the voice.restore-state-on-back-in-service.is-enabled option is true, this option specifies the amount of time, in seconds, to set channel back to its previous state when it is back in service.
voice.restore-state-on-back-in-service.is-enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
If voice channel goes Out of Service, this option specifies whether Workspace should attempt to automatically set the voice channel back to its previous state when it is back in service.
outbound.call-result-is-mandatory
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether it is mandatory for an agent to seelct a call result other than 'Unknown' before marking the interaction as done.
intercommunication.workitem.routing-based-targets
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: intercommunication.workitem.routing-based-actions
Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are specified in the intercommunication.workitem.routing-based-actions option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.workitem.routing-based-actions
Section: interaction-workspace
Default Value: OneStepTransfer
Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the list of 'routing based' actions that an agent is allowed to perform.
intercommunication.workitem.queue
Section: interaction-workspace
Default Value: No default value
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Workitem. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.email.routing-based-targets
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: intercommunication.email.routing-based-actions
Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are specified in the intercommunication.email.routing-based-actions option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.email.routing-based-actions
Section: interaction-workspace
Default Value: OneStepTransfer
Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the list of 'routing based' actions that an agent is allowed to perform.
intercommunication.email.queue
Section: interaction-workspace
Default Value: No default value
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the name of the Interaction Queue that is used by the 'routing based' feature for email. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.chat.routing-based-targets
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: intercommunication.chat.routing-based-actions
Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the intercommunication.chat.routing-based-actions option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.chat.routing-based-actions
Section: interaction-workspace
Default Value: InitTransfer,OneStepTransfer
Valid Values: A comma-separated list of valid operation names from the following list: InitTransfer, OneStepTransfer, OneStepConference.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the list of 'routing based' actions that an agent is allowed to perform.
intercommunication.chat.queue
Section: interaction-workspace
Default Value: No default value
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Chat. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.voice.make-call-enabled
Section: interaction-workspace
Default Value: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill
Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, ACDQueue, Contact, TypeDestination, Skill, Teams.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.88
Specifies the list of targets enabled in Team Communication for making call.
intercommunication.voice.consultation-enabled
Section: interaction-workspace
Default Value: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill
Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, ACDQueue, Contact, TypeDestination, Skill, Teams.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.88
Specifies the list of targets enabled in Team Communication for a consultation.
intercommunication.voice.single-step-transfer-enabled
Section: interaction-workspace
Default Value: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill
Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, ACDQueue, Contact, TypeDestination, Skill, Teams.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.88
Specifies the list of targets enabled in Team Communication for a single step transfer.
intercommunication.voice.single-step-conference-enabled
Section: interaction-workspace
Default Value: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill
Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, ACDQueue, Contact, TypeDestination, Skill, Teams.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.88
Specifies the list of targets enabled in Team Communication for a single step conference.
voice.caller-id.key-name
Section: interaction-workspace
Default Value: IW_SelectedCallerId
Valid Values: An attached data key name (string)
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the key name of the attached data that contains the selected caller id information.
intercommunication.voice.make-call-caller-id-enable-anonymous
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies whether anonymous is enabled on make call with caller id. This option is only applicable for external calls. This functionality can currently only be used in conjunction with the SIP Server TServer\/enforce-p-asserted-identity option configured on the outbound PSTN Trunk DN. This must be configured in the environment where the PSTN Provider (Carrier) implements Calling Line Identification Restriction (CLIR) and allows masking the displayed number (Caller ID) only if privacy SIP headers are correctly constructed and 'anonymous@anonymous.invalid' is specified in the From field.
intercommunication.voice.make-call-caller-id-business-attribute
Section: interaction-workspace
Default Value: No default value
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the name of the Business Attribute that contains the Attribute Values that are used as outbound caller IDs. This option is only applicable for external calls.
intercommunication.voice.routing-based-targets
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, RoutingPoint, ACDQueue, TypeDestination, OutboundRecord, Contact
Changes Take Effect: Immediately
Introduced: 9.0.000.88
Specifies the list of targets that are contacted through the routing based mechanism for the requests that are defined by the intercommunication.voice.routing-based-actions option. Note: The targets AgentGroup and Skill are always addressed through routing; therefore, they are not affected by this option.
intercommunication.voice.routing-based-actions
Section: interaction-workspace
Default Value: MakeCall,
Valid Values: A comma-separated list of valid operation names from the following list: MakeCall, OneStepTransfer, InitTransfer, InitConference, OneStepConference.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the list of Routing Based Actions that an agent may perform.
intercommunication.voice.routing-points
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of call number names in the following format: $dn_name@switch$
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the call number that is used by the Routing Base feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
privilege.email.can-print
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Enables agents to print email interactions from the My history and My Workbin views, and from the Contact History tabs of the Contact Directory, Interaction Search, and Interaction Detail views.
chat.nickname
Section: interaction-workspace
Default Value: $Agent.UserName$
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.FullName$,$Agent.EmployeeId$,$FirstNameLastInitial$..
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65,9.0.000.61
Specifies the agent's nickname that is displayed to contacts during chat sessions. The nickname string may contain regular characters and field codes. This option can be overridden by a routing strategy as described in the Configuration Guide.
interaction.auto-focus.<media-type>
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65
Related Options: interaction.auto-focus
Specifies whether the inbound interaction of the specified media type is in focus automatically when is accepted. This option overrides the interaction.auto-focus option. This option can be overridden by a routing strategy as described in the Configuration Guide.
interaction.auto-focus
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65
Specifies whether the inbound interaction is in focus automatically when it is accepted. This option can be overridden by a routing strategy as described in the Configuration Guide.
interaction.disposition.cache-timeout-delay
Section: interaction-workspace
Default Value: -1
Valid Values: From -1 to MAXINT.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the delay, in seconds, before the cache of a disposition request result is cleared. If set to -1, the dispositions are kept in cache until the browser page is refreshed, or until the agent logs out and logs back in.
<media-type>.detail-region.default-display-mode
Section: interaction-workspace
Default Value: Medium
Valid Values: Specify a value from the following list: Medium, Large, Collapsed.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px, and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide.
<media-type>.detail-region.default-display-mode
Section: interaction-workspace
Default Value: Medium
Valid Values: Specify a value from the following list: Medium, Large, Collapsed.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px, and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide.
voice.detail-region.default-display-mode
Section: interaction-workspace
Default Value: Medium
Valid Values: Specify a value from the following list: Medium, Large, Collapsed.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide.
<media-type>.detail-region.default-display-mode
Section: interaction-workspace
Default Value: Medium
Valid Values: Specify a value from the following list: Medium, Large, Collapsed.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px, and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide.
voice.notification.on-party-update.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether the agent is notified when a participant leaves or joins an interaction they are handling. This option can be overridden by a routing strategy as described in the Configuration Guide.
intercommunication.<media-type>.routing-based-targets
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Related Options: intercommunication.<media-type>.routing-based-actions
Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the intercommunication.<media-type>.routing-based-actions option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.<media-type>.routing-based-actions
Section: interaction-workspace
Default Value: OneStepTransfer
Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the list of 'routing based' actions that an agent is allowed to perform.
intercommunication.<media-type>.queue
Section: interaction-workspace
Default Value: No default value
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65
Specifies the name of the Interaction Queue that is used by the 'routing based' feature for a Workitem. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
auth.session.invalidate-on-logout
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether the Auth SSO session persists when an agent logs out.
If true, when an agent exits Workspace, both Workspace and the Auth session are removed and the gent is redirected to the Auth login view.
If false, when an agent exits Workspace, only the Workspace session is removed and agent is redirected to a Workspace session ended view.
system.feedback.auto.publish-retry
Section: interaction-workspace
Default Value: 0
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the count, in numbers, to retry auto feedback submission. If the publish failed to post.
system.feedback.auto.publish-interval
Section: interaction-workspace
Default Value: 0
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the duration, in seconds, between auto feedback submission. If the value is less than 30s, this feature will not be activated
system.feedback.auto.log-size
Section: interaction-workspace
Default Value: 10000
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.65
Specifies the number of characters from the last log to send with the automatic feedback.
interaction.disposition.use-attached-data
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies that attached data can be added to the interaction in UserEvent. This option can be overridden by a routing strategy as described in the Configuration Guide.
privilege.chat.can-click-to-email
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Related Options: expression.identify.email-address
Enables the agent to use the Click to Email feature in chat based on the expression.identify.email-address option to detect email addresses.
privilege.chat.can-click-to-dial
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Related Options: expression.identify.phone-number
Enables the agent to use the Click to Dial feature in chat based on the expression.identify.phone-number option to detect phone numbers.
privilege.monitor-dashboard.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Enables the Contact Center Statistics dashboard tab.
contact.ucs-interaction.voice.unanswered.enable-create
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies whether a call history is created in UCS for outgoing calls that are not answered by a contact. If this option is set to true, unanswered calls are added to the UCS database and are viewable in the My History, Contact Directory, Interaction History, and Contact History tabs. This option can be overridden by a routing strategy, as described in the Configuration Guide.
contact.lookup.voice.intercommunication.use-dialed-phone-number
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.0.000.68
If contact lookup is enabled, and intercommunication is configured, this option specifies that contact lookup is performed on the phone number typed by an agent for an outgoing call to Routing Point.
contact.suggested-contacts.max-limit
Section: interaction-workspace
Default Value: 50
Valid Values: An integer value from 1 through 50.
Changes Take Effect: Immediately
Introduced: 9.0.000.76
Specifies the maximum number of suggested contacts to be displayed
contact.lookup.<media-type>.auto-assign-mode
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Related Options: contact.lookup.auto-assign-mode
Specifies the contact assignment policy when Contact Lookup is enabled for the specified media type. If set to false and there are multiple matched contacts for an interaction, they are listed as suggested contacts. If set to true, the first contact will be assigned automatically irrespective of number of matched contacts. This option overrides contact.lookup.auto-assign-mode for the specified media type. This option can be overridden by a routing strategy as described in the Configuration Guide.
contact.lookup.auto-assign-mode
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the contact assignment policy when Contact Lookup is enabled. If set to false and there are multiple matched contacts for an interaction, they are listed as suggested contacts. If set to true, the first contact will be assigned automatically irrespective of the number of matched contacts. This option can be overridden by a routing strategy as described in the Configuration Guide.
presence.evaluate-presence
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.88,9.0.000.68
Specifies whether the presence (availability) of agents, agent groups, Routing Points and Queues (when configured) is shown in Team Communicator in the search results.
teamcommunicator.routing-point-presence-metrics
Section: interaction-workspace
Default Value: routing-point-presence
Valid Values: A comma separated value list of routing point presence options section names.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies a list of routing point presence sections. Each of these sections contains a valid statistic name related to the routing point, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic.
privilege.outbound.direct-push-preview.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Discontinued: 9.0.000.68
Enables access to the Direct Push Preview Outbound Campaign functions.
privilege.outbound.push-preview.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Enables access to the Push Preview Outbound Campaign functions.
outbound.push-preview-mode
Section: interaction-workspace
Default Value: regular
Valid Values: regular or direct
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies whether Outbound Push Preview campaigns are running in regular or direct mode. In direct mode, OCS communicates directly with Workspace instead of utilizing Interaction Server to handle interactions. This means that there is no automatic agent state control.
outbound.direct-push-preview.no-record-timeout
Section: interaction-workspace
Default Value: 10
Valid Values: A integer from 10 through 60
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the duration, in seconds, for which Workspace, after having sent a Preview Mode Start request, waits for OCS to send a Direct Push Preview record before displaying a toast to the agent informing them that there are no more records in the current campaign.
outbound.direct-push-preview-toast.timeout
Section: interaction-workspace
Default Value: 20
Valid Values: A integer from 5 through 60
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the time duration in seconds for which Workspace waits for the agent to accept/reject a toast for a Direct Push Preview interaction before automatically removing the toast and rejecting the record and telling OCS to send a new one.
outbound.agent-preview-mode
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies if Workspace sends PreviewDialingModeStart and PreviewDialingModeStop events to OCS for every campaign running in Preview mode.
privilege.email.embedded-images.can-add
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Related Options: privilege.email.embedded-images.can-use
Enables agents to add embedded images in outgoing email interactions. Depends on the privilege.email.embedded-images.can-use option.
privilege.email.embedded-images.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Enables agents to view embedded images in email interactions.
email.allowed-image-extensions
Section: interaction-workspace
Default Value: jpg,gif,png
Valid Values: A comma-separated values of list of image extensions.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the list of image extensions that agents can attach to an email interaction. The attachment is refused by the system and an error message is displayed to the agent if the image extension is not in the list of allowed image extensions.
email.detail-region.default-display-mode
Section: interaction-workspace
Default Value: Medium
Valid Values: Specify a value from the following list: Medium, Large, Collapsed.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide.
chat.detail-region.default-display-mode
Section: interaction-workspace
Default Value: Medium
Valid Values: Specify a value from the following list: Medium, Large, Collapsed.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide.
voice.notification.on-party-update.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61
Specifies whether the agent is notified when a participant leaves or joins an interaction they are handling. This option can be overridden by a routing strategy as described in the Configuration Guide.
agent-status.enabled-actions-by-channel
Section: interaction-workspace
Default Value: Ready,
Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, AfterCallWorkReason, Dnd, LogOff.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.
agent-status.enabled-actions-global
Section: interaction-workspace
Default Value: Ready,
Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, Dnd, NotReadyReason, AfterCallWork, AfterCallWorkReason, LogOff.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68,9.0.000.61
Specifies the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
views.CaseSideRegion.activate-order
Section: interaction-workspace
Default Value: AgentAssistSuggestionsView,ContactView,SRLView,RelatedView,CoBrowseView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified by the section names in the option 'interaction.web-content'): ContactView,ExtensionSectionName,SRLView,RelatedView,CoBrowseView. CoBrowseView is not supported for on-premises deployments.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.94, 9.0.000.93, 9.0.000.68
Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on.) If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.CaseSideRegion.order
Section: interaction-workspace
Default Value: AgentAssistSuggestionsView,CoBrowseView,ContactView,SRLView,RelatedView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified by the section names in the option 'interaction.web-content'): ExtensionSectionName,CoBrowseView,ContactView,SRLView,RelatedView. CoBrowseView is not supported for on-premises deployments.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.94, 9.0.000.93, 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.WorkbinInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies in precedence order the view selected by default in the Workbin Interaction Details Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified.
views.WorkbinInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.HistoryInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies, in order of precedence, the view selected by default in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.HistoryInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
security.login.inactivity-alert-dialog-before-timeout
Section: interaction-workspace
Default Value: 20
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Related Options: security.login.inactivity-timeout
Specifies when Workspace displays an alert dialog to warn the agent of the upcoming inactivity timeout for the second step of the login (place selection, queue selection, language selection, etc.). The value of this option, in seconds, tells Workspace how soon to display the alert before the timeout occurs. You must set this option to a value less than the value of security.login.inactivity-timeout.
security.login.inactivity-timeout
Section: interaction-workspace
Default Value: 60
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the amount of time, in seconds, of agent inactivity (no mouse or keyboard usage) that triggers the application to log out for the second step of the login (place selection, queue selection, language selection, etc.). If the agent has been inactive longer than the number of seconds that are specified by this inactivity timeout, the agent session is ended. A value of 0 disables this inactivity timeout.
system.notif.cometd.service-availability-delay
Section: interaction-workspace
Default Value: 2000
Valid Values: An integer value greater than or equal to 0, or -1 to disable the notification.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the delay in milliseconds before triggering the CometD 'unavailability' ('Connection lost, reconnecting') message toast. In case a CometD 'availability' event is received before this delay, 'unavailability' message toast is canceled.
privilege.outbound.direct-push-preview.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Discontinued: 9.0.000.68
Enables access to the Direct Push Preview Outbound Campaign functions.
privilege.email.can-click-to-dial
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.90
Related Options: expression.identify.phone-number
Enables the agent to use the Click to Dial feature in email based on the expression.identify.phone-number option to detect phone numbers.
privilege.chat.can-click-to-email
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Related Options: expression.identify.email-address
Enables the agent to use the Click to Email feature in chat based on the expression.identify.email-address option to detect email addresses.
privilege.chat.can-click-to-dial
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Related Options: expression.identify.phone-number
Enables the agent to use the Click to Dial feature in chat based on the expression.identify.phone-number option to detect phone numbers.
teamcommunicator.routing-point-presence-metrics
Section: interaction-workspace
Default Value: routing-point-presence
Valid Values: A comma separated value list of routing point presence options section names.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies a list of routing point presence sections. Each of these sections contains a valid statistic name related to the routing point, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic.
privilege.outbound.can-dial-on-new-number
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Enables agents to dial an outbound contact on a new number, resulting in a new record added to the chain. Depends on 'Outbound - Can Use' and 'Can Dial Alternative Chained Record'.
privilege.outbound.push-preview.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Enables access to the Push Preview Outbound Campaign functions.
outbound.agent-preview-mode
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies if Workspace sends PreviewDialingModeStart and PreviewDialingModeStop events to OCS for every campaign running in Preview mode.
privilege.email.embedded-images.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Enables agents to view embedded images in email interactions.
expression.outbound-campaign-phone-number
Section: interaction-workspace
Default Value: ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$
Valid Values: A regular expression
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the regular expression to validate a phone number in the 'New Phone Number' dialog to dial an Outbound Preview Record on a new phone number. This option can be overridden by a routing strategy as described in the Configuration Guide.
views.CaseSideRegion.activate-order
Section: interaction-workspace
Default Value: AgentAssistSuggestionsView,ContactView,SRLView,RelatedView,CoBrowseView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified by the section names in the option 'interaction.web-content'): ContactView,ExtensionSectionName,SRLView,RelatedView,CoBrowseView. CoBrowseView is not supported for on-premises deployments.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.94, 9.0.000.93, 9.0.000.68
Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on.) If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.CaseSideRegion.order
Section: interaction-workspace
Default Value: AgentAssistSuggestionsView,CoBrowseView,ContactView,SRLView,RelatedView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified by the section names in the option 'interaction.web-content'): ExtensionSectionName,CoBrowseView,ContactView,SRLView,RelatedView. CoBrowseView is not supported for on-premises deployments.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.94, 9.0.000.93, 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.InteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionNotePadView,DispositionView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): ContactInteractionNotePadView,DispositionView.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies, in order of precedence, the view selected by default in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.InteractionDetailsRegion.order
Section: interaction-workspace
Default Value: DispositionView,ContactInteractionNotePadView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): DispositionView,ContactInteractionNotePadView.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.WorkbinInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies in precedence order the view selected by default in the Workbin Interaction Details Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified.
views.WorkbinInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.HistoryInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies, in order of precedence, the view selected by default in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.HistoryInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.ContactRegion.activate-order
Section: interaction-workspace
Default Value: ContactInformationView,ContactHistoryView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): ContactInformationView,ContactHistoryView.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies, in order of precedence, the view selected by default in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.ContactRegion.order
Section: interaction-workspace
Default Value: ContactInformationView,ContactHistoryView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views): ContactInformationView,ContactHistoryView.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
Section: interaction-workspace
Default Value: ConnectRegion,MonitoringRegion
Valid Values: A comma-separated list of valid view names from the following list (plus the custom subregion specified in a section): Connect, Monitoring.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the order (left to right, top to bottom) in which the views are displayed in the Navigation Bar Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
Section: interaction-workspace
Default Value: ConnectRegion,MonitoringRegion
Valid Values: A comma-separated list of valid view names from the following list (plus the custom subregion specified in a section): Connect, Monitoring.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies in precedence order the view selected by default in the Navigation Bar Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified.
security.login.inactivity-alert-dialog-before-timeout
Section: interaction-workspace
Default Value: 20
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Related Options: security.login.inactivity-timeout
Specifies when Workspace displays an alert dialog to warn the agent of the upcoming inactivity timeout for the second step of the login (place selection, queue selection, language selection, etc.). The value of this option, in seconds, tells Workspace how soon to display the alert before the timeout occurs. You must set this option to a value less than the value of security.login.inactivity-timeout.
security.login.inactivity-timeout
Section: interaction-workspace
Default Value: 60
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the amount of time, in seconds, of agent inactivity (no mouse or keyboard usage) that triggers the application to log out for the second step of the login (place selection, queue selection, language selection, etc.). If the agent has been inactive longer than the number of seconds that are specified by this inactivity timeout, the agent session is ended. A value of 0 disables this inactivity timeout.
security.inactivity-timeout
Section: interaction-workspace
Default Value: 0
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.68
Specifies the amount of time, in minutes, of agent inactivity (no mouse or keyboard usage) that triggers the application to log out. If the agent has been inactive longer than the number of minutes that are specified by this inactivity timeout, the agent session is ended. A value of 0 disables this inactivity timeout.
system.notif.cometd.service-availability-delay
Section: interaction-workspace
Default Value: 2000
Valid Values: An integer value greater than or equal to 0, or -1 to disable the notification.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68
Specifies the delay in milliseconds before triggering the CometD 'unavailability' ('Connection lost, reconnecting') message toast. In case a CometD 'availability' event is received before this delay, 'unavailability' message toast is canceled.
associated-object-type
Section: routing-point-presence
Default Value: No default value
Valid Values: A valid Genesys Web Services statistic type.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
Specifies the statistic type (from Genesys Web Services) that is to display the presence metric when this metric is not calculated directly on the object displayed in Team Communicator, but on the objects referenced in by the associated-object-ids option.
associated-object-ids
Section: routing-point-presence
Default Value: No default value
Valid Values: A comma separated list of DN identifiers that represent Routing Point objects.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
Specifies a comma separated list of object identifiers that represent the objects that store the statistic requested from Genesys Web Services that is displayed as the "presence metric" of the object displayed in Team Communicator.
The type of those objects must match the type specified by the value of the associated-object-type option.
If multiple values are specified by the value of the object-ids option, this option must contain the same number to associate the first object of object-ids with the first object of associated-object-ids, the second object of the object-ids with the second object of associated-object-ids and so on.
This option is applicable only if associated-object-type is also set.
object-ids
Section: routing-point-presence
Default Value: No default value
Valid Values: A comma separated list of DN identifiers that represent Routing Point objects.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
Specifies a comma separated list of DN identifiers that represent Routing Point objects to be displayed in Team Communicator for which this presence metric is applicable.
The object identifier format is: <DN Number>@<Switch Name>.
If this option is not specified in the section, the presence metric applies to all Routing Point objects that don't have an explicit presence metric assigned.
error-level
Section: routing-point-presence
Default Value: No default value
Valid Values: A positive integer or a double value.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
Specifies the value at which a statistic is considered to be at the error level.
warning-level
Section: routing-point-presence
Default Value: No default value
Valid Values: A positive integer or a double value.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
Specifies the value at which a statistic is considered to be at the warning level.
statistic-text
Section: routing-point-presence
Default Value: $I18n.AverageWaitingTime$
Valid Values: One of these two predefined constants, $I18n.AverageWaitingTime$ or $I18n.NumberInteractionsWaiting$, or, a string containing a valid Windows rules format time or number.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
Specifies the formatting to be used to display the Routing Point presence statistic in Team Communicator. If no valid format is specified, TimeFormat is used if a time metric is recognized or Percentage if a percentage metric is recognized. If a Number metric is recognized or if the metric type is not recognized, then a raw number format is used.
You can specify one of the two predefined constants, $I18n.AverageWaitingTime$ or $I18n.NumberInteractionsWaiting$, or a string containing a valid Windows rules time or number format. For example: "interaction(s) Q4001 {0:HH:mm:ss} average waiting time" or "interaction(s) Q4001 {0}% abandoned". Refer to: https://msdn.microsoft.com/en-us/library/8kb3ddd4(v=vs.110).aspx
The two predefined constants can be used to enable localization:
- $I18n.AverageWaitingTime$ for "{0:HMM:ss} average waiting time"
- $I18n.NumberInteractionsWaiting$ for "{0} interaction(s) waiting"
Use the statistic-text option to display text beside the presence icon.
statistic-name
Section: routing-point-presence
Default Value: AverageWaitingTime
Valid Values: A valid "name" value of a Genesys Web Services statistic for a routing point.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.67
The 'name' value of the Genesys Web Services statistic used to evaluate the presence for Routing Points. Genesys Web Services statistics can be found in the Statistics_Definitions.cfg file in the IP.
editor.SRL.shortcuts.prefix
Section: interaction-workspace
Default Value: #
Valid Values: A valid character.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Specifies the prefix, such as '#', that identifies that a keyword is a shortcut for a Standard Response.
privilege.security.can-change-password
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Enables an agent to change their own password by using a menu action.
privilege.contact.can-resend.email.from-history
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Enables agents to re-send an email from the interaction history. Depends on 'Contact - Can Use'.
contact.enable-force-delete-contact
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Specifies whether an agent is allowed to delete a contact even if the contact has one or more in-progress interactions.
privilege.standard-response.favorites.can-use
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Enables agents to use favorites for Standard Responses.
privilege.standard-response.shortcuts.can-filter
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Enables agents to filter Standard Responses in the Standard Responses tree view to show only those with shortcuts.
privilege.standard-response.shortcuts.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Enables agents to use shortcuts to insert Standard Responses.
standard-response.shortcuts.<keyword>
Section: interaction-workspace
Default Value: No default value
Valid Values: Path to the standard response as defined in the Knowledge Manager.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Specifies the 'keyword' for a shortcut where the name of the option represents the keyword to be entered by agents to use the shortcut. For example: 'standard-response.shortcuts.JulySale'. Specify the path to the Response that is defined in Knowledge Manager as the value for this option. For example '2021Specials\JulySale'.
voice.user-data.send-only-updated-data-on-complete
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Specifies whether only the updated user data is sent for reporting purposes when a call is completed. Otherwise, all the user data is sent when a call is completed.
login.list-available-locales
Section: interaction-workspace
Default Value: No default value
Valid Values: Comma-separated list of valid locale names based on format LanguageCode-CountryCode from the following list: $All$, en-US, pt-BR, fr-FR, fr-CA, de-DE, ja, es, ko, it, nl, pl, zh-CN, zh-CHT.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.84, 9.0.000.61, 9.0.000.72, 9.0.000.80
Specifies the language that the agent can select at login time.
Either, set this option empty to prevent the agent from selecting the language or set this option to $All$ to get all the languages available, or set this option to a list of languages (possible values are Brazilian (pt-BR), French (fr-FR), French Canadian (fr-CA), German (de-DE), Japanese (ja), Spanish (es), Korean (ko), Italian (it), Dutch (nl), Polish (pl), Simplified Chinese (zh-CN) and Traditional Chinese (zh-CHT)). English is the default language, and is always available.
voice.sip-preview.ringing-bell
Section: interaction-workspace
Default Value: No default value
Valid Values: All special characters that are valid URL file path, '|' separator and numeric values.
Changes Take Effect: Immediately
Introduced: 9.0.000.72
Modified: 9.0.000.88
Specifies the path of the sound file that is played when the SIP Preview is ringing. For example: 'BELL|7|0|100'. The value has four components that are separated by the pipe ('|') character.
1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).
2. A priority: the higher the integer, the higher the priority.
3. The duration, which can have the following values:
- -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,
- 0: play the whole sound once,
- an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.
4. The volume from 0 to 100 (100 is the default).
<media-type>.auto-answer.enable-reject
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Related Options: <media-type>.auto-answer,<media-type>.auto-answer.timer
When the option '<media-type>.auto-answer' with matching media type is set to true and '<media-type>.auto-answer.timer' is greater than 0, this option specifies whether the 'Reject' button is enabled when the corresponding privilige is granted. For outbound push-preview interactions, use the 'outbound.push-preview.auto-answer.enable-reject' option. This option can be overridden by a routing strategy as described in the Configuration Guide.
<media-type>.auto-answer.timer
Section: interaction-workspace
Default Value: 0
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72
Related Options: <media-type>.auto-answer,<media-type>.auto-answer.enable-reject
Specifies the time, in seconds, after which the inbound interaction of the specified type is automatically answered. A value of 0 means the call is auto-answered immediately. For outbound push-preview interactions, use the 'outbound.push-preview.auto-answer.timer' instead. This option can be overridden by a routing strategy as described in the Configuration Guide.
| Line 1: | Line 1: | ||
= Change History= | = Change History= | ||
| + | '''The following sections and options have been added or changed in 9.0.000.72:''' | ||
| + | |||
| + | * [[Documentation:Options:HTCC:GWS-routing-point-presence:Draft|routing-point-presence]] was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:-media-type-zauto-answer-timer}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:-media-type-zauto-answer-enable-reject}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voice-sip-preview-ringing-bell}} was added. | ||
| + | *{{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:login-list-available-locales}} was modified. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voice-user-data-send-only-updated-data-on-complete}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:standard-response-shortcuts-zkeyword-}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-shortcuts-can-use}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-shortcuts-can-filter}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-favorites-can-use}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:contact-enable-force-delete-contact}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-resend-email-from-history}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-security-can-change-password}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:editor-SRL-shortcuts-prefix}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:statistic-name}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:statistic-text}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:warning-level}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:error-level}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:object-ids}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:associated-object-ids}} was added. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:routing-point-presence:associated-object-type}} was added. | ||
| + | |||
'''The following sections and options have been added or changed in 9.0.000.68:''' | '''The following sections and options have been added or changed in 9.0.000.68:''' | ||
Revision as of 15:36, June 18, 2020
Change History
The following sections and options have been added or changed in 9.0.000.72:
- routing-point-presence was added.
- <media-type>.auto-answer.timer was added.
- <media-type>.auto-answer.enable-reject was added.
- voice.sip-preview.ringing-bell was added.
- login.list-available-locales was modified.
- voice.user-data.send-only-updated-data-on-complete was added.
- standard-response.shortcuts.<keyword> was added.
- privilege.standard-response.shortcuts.can-use was added.
- privilege.standard-response.shortcuts.can-filter was added.
- privilege.standard-response.favorites.can-use was added.
- contact.enable-force-delete-contact was added.
- privilege.contact.can-resend.email.from-history was added.
- privilege.security.can-change-password was added.
- editor.SRL.shortcuts.prefix was added.
- statistic-name was added.
- statistic-text was added.
- warning-level was added.
- error-level was added.
- object-ids was added.
- associated-object-ids was added.
- associated-object-type was added.
The following sections and options have been added or changed in 9.0.000.68:
- system.notif.cometd.service-availability-delay was modified.
- security.inactivity-timeout was modified.
- security.login.inactivity-timeout was modified.
- security.login.inactivity-alert-dialog-before-timeout was modified.
- views.NavigationBarRegion.activate-order was modified.
- views.NavigationBarRegion.order was modified.
- views.ContactRegion.order was modified.
- views.ContactRegion.activate-order was modified.
- views.HistoryInteractionDetailsRegion.order was modified.
- views.HistoryInteractionDetailsRegion.activate-order was modified.
- views.WorkbinInteractionDetailsRegion.order was modified.
- views.WorkbinInteractionDetailsRegion.activate-order was modified.
- views.InteractionDetailsRegion.order was modified.
- views.InteractionDetailsRegion.activate-order was modified.
- views.CaseSideRegion.order was modified.
- views.CaseSideRegion.activate-order was modified.
- expression.outbound-campaign-phone-number was added.
- privilege.email.embedded-images.can-use was modified.
- outbound.agent-preview-mode was modified.
- privilege.outbound.push-preview.can-use was modified.
- privilege.outbound.can-dial-on-new-number was added.
- teamcommunicator.routing-point-presence-metrics was modified.
- privilege.chat.can-click-to-dial was modified.
- privilege.chat.can-click-to-email was modified.
- privilege.email.can-click-to-dial was modified.
- privilege.outbound.direct-push-preview.can-use was deprecated.
- system.notif.cometd.service-availability-delay was added.
- security.login.inactivity-timeout was added.
- security.login.inactivity-alert-dialog-before-timeout was added.
- views.HistoryInteractionDetailsRegion.order was modified.
- views.HistoryInteractionDetailsRegion.activate-order was modified.
- views.WorkbinInteractionDetailsRegion.order was modified.
- views.WorkbinInteractionDetailsRegion.activate-order was modified.
- views.CaseSideRegion.order was modified.
- views.CaseSideRegion.activate-order was modified.
- agent-status.enabled-actions-global was modified.
- agent-status.enabled-actions-by-channel was modified.
- voice.notification.on-party-update.enabled was modified.
- chat.detail-region.default-display-mode was added.
- email.detail-region.default-display-mode was added.
- email.allowed-image-extensions was added.
- privilege.email.embedded-images.can-use was added.
- privilege.email.embedded-images.can-add was added.
- outbound.agent-preview-mode was added.
- outbound.direct-push-preview-toast.timeout was added.
- outbound.direct-push-preview.no-record-timeout was added.
- outbound.push-preview-mode was added.
- privilege.outbound.push-preview.can-use was modified.
- privilege.outbound.direct-push-preview.can-use was added.
- teamcommunicator.routing-point-presence-metrics was added.
- presence.evaluate-presence was modified.
- contact.lookup.auto-assign-mode was added.
- contact.lookup.<media-type>.auto-assign-mode was added.
- contact.suggested-contacts.max-limit was added.
- contact.lookup.voice.intercommunication.use-dialed-phone-number was added.
- contact.ucs-interaction.voice.unanswered.enable-create was added.
- privilege.monitor-dashboard.can-use was modified.
- privilege.chat.can-click-to-dial was modified.
- privilege.chat.can-click-to-email was modified.
- interaction.disposition.use-attached-data was added.
The following sections and options have been added or changed in 9.0.000.65:
- system.feedback.auto.log-size was added.
- system.feedback.auto.publish-interval was added.
- system.feedback.auto.publish-retry was added.
- auth.session.invalidate-on-logout was modified.
- intercommunication.<media-type>.queue was modified.
- intercommunication.<media-type>.routing-based-actions was modified.
- intercommunication.<media-type>.routing-based-targets was modified.
- voice.notification.on-party-update.enabled was modified.
- <media-type>.detail-region.default-display-mode was added.
- voice.detail-region.default-display-mode was added.
- <media-type>.detail-region.default-display-mode was added.
- <media-type>.detail-region.default-display-mode was added.
- interaction.disposition.cache-timeout-delay was modified.
- interaction.auto-focus was modified.
- interaction.auto-focus.<media-type> was modified.
- chat.nickname was modified.
- privilege.email.can-print was modified.
- intercommunication.voice.routing-points was modified.
- intercommunication.voice.routing-based-actions was modified.
- intercommunication.voice.routing-based-targets was modified.
- intercommunication.voice.make-call-caller-id-business-attribute was modified.
- intercommunication.voice.make-call-caller-id-enable-anonymous was modified.
- voice.caller-id.key-name was modified.
- intercommunication.voice.single-step-conference-enabled was modified.
- intercommunication.voice.single-step-transfer-enabled was modified.
- intercommunication.voice.consultation-enabled was modified.
- intercommunication.voice.make-call-enabled was modified.
- intercommunication.chat.queue was modified.
- intercommunication.chat.routing-based-actions was modified.
- intercommunication.chat.routing-based-targets was modified.
- intercommunication.email.queue was modified.
- intercommunication.email.routing-based-actions was modified.
- intercommunication.email.routing-based-targets was modified.
- intercommunication.workitem.queue was modified.
- intercommunication.workitem.routing-based-actions was modified.
- intercommunication.workitem.routing-based-targets was modified.
- outbound.call-result-is-mandatory was modified.
- voice.restore-state-on-back-in-service.is-enabled was modified.
- voice.restore-state-on-back-in-service.time was modified.
- standard-response.field.<CustomFieldCode> was modified.
- standard-response.field.Agent.<CustomFieldCode> was modified.
- contact.history.media-filters was modified.
- interaction-management.default-interaction-page-size was modified.
- workbin.bulk-operation.nb-interactions-perf-impact was added.
- privilege.voice-history.can-click-to-dial was modified.
The following sections and options have been added or changed in 9.0.000.61:
- auth.session.invalidate-on-logout was added.
- agent-status.enabled-actions-global was modified.
- voice.notification.on-party-update.enabled was added.
- voice.notification.on-party-update.tooltip-history-ttl was added.
- voice.notification.on-party-update.blink-interaction was added.
- login.list-available-locales was modified.
- chat.nickname was modified.
- outbound.call-result-is-mandatory was added.
- voice.restore-state-on-back-in-service.is-enabled was added.
- voice.restore-state-on-back-in-service.time was added.
- voice.dial-plan-rule-<rule-name> was added.
- teamcommunicator.<media-type>.list-status-reachable was added.
- teamcommunicator.voice.list-status-reachable was modified.
- teamcommunicator.email.list-status-reachable was added.
- teamcommunicator.chat.list-status-reachable was added.
- contact.lookup.voice.use-dialed-phone-number was added.
- interaction.voice.anonymous-contact.key-name was added.
- workbin.bulk-operation.nb-interactions-perf-impact was added.
- statistics.gadget-statistics.max-size was modified.
- privilege.voice-history.can-click-to-dial was added.
- privilege.voice-history.can-click-to-search was added.
- editor.fonts was modified.
- workspace-toolkit.enable was added.
- disaster-recovery.enabled was deprecated.
The following sections and options have been added or changed in 9.0.000.50:
- standard-response.field.<CustomFieldCode> was added.
- standard-response.field.Agent.<CustomFieldCode> was added.
- teamlead.myagents.default-page-size was modified.
- editor.default-font was modified.
- No results was deprecated.
- expression.identify.phone-number was added.
- expression.identify.email-address was added.
- email.print.print-content was added.
- email.enable-email-address-validation was added.
- privilege.email.can-print was added.
- outbound.timed-preview-auto-dial was added.
- outbound.callback-types was added.
- screen-recording.client.server-url was modified.
- interaction-management.move-to-workbin.restrict-to-my-team was added.
- teamlead.myagents.default-page-size was added.
- teamlead.myagents.available-page-sizes was added.
- login.show-change-account-link was added.
- voice.restore-state-on-back-in-service.is-enabled was deprecated.
- voice.restore-state-on-back-in-service.time was deprecated.
- contact.cache-timeout-delay was deprecated.
- teamlead.myagents.pagination.limit was deprecated.
- webrtc.service-urn was deprecated.
- privilege.teamlead.can-monitor-<media-type> was deprecated.
- privilege.teamlead.can-coach-<media-type> was deprecated.
The following sections and options have been added or changed in 9.0.000.39:
- login.workmode was added.
- agent-status.ready-workmode was added.
- privilege.interaction-management.can-search-interactions was added.
- interaction-management.interactions-filter.displayed-columns was modified.
- interaction-management.filters.quick-search-attributes was added.
- workbin.quick-search-attributes was added.
- workbin.<media-type>.<workbin-nickname>.quick-search-attributes was added.
- privilege.workbin.can-search-interactions was added.
- teamlead.myagents.thresholds.enabled was modified.
- teamlead.myagents.thresholds.<media-type> was added.
- attachment.<media-type>.restrict-to-file-types was added.
- No results was deprecated.
- No results was deprecated.
- service-client-api.option.read-allowed-web-content-origin was added.
- interaction.auto-focus was added.
- interaction.auto-focus.<media-type> was added.
- privilege.email.can-interim-send was added.
- outbound.negotiate-logout-on-exit was added.
- contact.directory-search-mode was added.
- teamlead.myagents.pagination.limit was added.
- teamlead.myagents.refresh-rate was added.
- teamlead.myagents.manual-refresh.enabled was added.
- teamlead.myagents.enabled-channels was added.
- teamlead.myagents.thresholds.enabled was added.
- No results was added.
- sipendpoint.enable-auto-mute was added.
- privilege.chat.can-consult was added.
- privilege.myagents.can-use was added.
- security.web-content.sandbox-rights.default-authorizations was modified.
- disaster-recovery.enabled was added.
- attachment.max-file-upload-size was added.
Content under development