Documentation:HTCC:IWWDepTOC9.0.0

Welcome title: Workspace Web Edition Configuration Guide

IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
Migrating8to9 title: Migrating from Workspace 8.5.2 to 9.0
SettingUpSystem title: Setting up Workspace on your system
ConfigUI title: Configuring the User Interface
EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
DisasterRecovery does not exist. Click to create DisasterRecovery in 9.0.0
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling

• IntVoice title: Voice
  
• IntOutboundCampaigns title: Outbound campaigns
  
• IntEmail title: Email
  
• IntChat title: Chat
  
• CustomerCase title: Customer Case
  
• IntWorkbins title: Workbins
  
• IntVoicemail title: Voicemail
  
• IntWorkitems title: Workitems
  
• IntSRL title: Standard Responses Library
  

EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
Cobrowse title: Enabling Co-browse Sessions

ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API

GPAProvisioning title: Gplus Adapter for Salesforce (v9)

• GPlusSalesforceLightning title: Integrating Gplus Adapter in Lightning
  
• GPlusMigration90 title: Migrating to Gplus Adapter (v9)
  
• ClicktoDial title: Click-to-dial
  
• ScreenPop title: Screen Pop
  
• ActivityHistory title: Activity History
  
• GPAConfig title: Configuration Options