IWWDep Table of Contents Page
Line 34: | Line 34: | ||
*{{#topic:GPlusSalesforceLightning}} | *{{#topic:GPlusSalesforceLightning}} | ||
*{{#topic:GPlusMigration90}} | *{{#topic:GPlusMigration90}} | ||
+ | *{{#topic:ClicktoDial}} | ||
+ | *{{#topic:ScreenPop}} | ||
*{{#topic:ActivityHistory}} | *{{#topic:ActivityHistory}} | ||
− | |||
− | |||
*{{#topic:GPAConfig}} | *{{#topic:GPAConfig}} | ||
[[Category:V:HTCC:9.0.0]] | [[Category:V:HTCC:9.0.0]] |
Revision as of 18:15, April 29, 2020
Welcome title: Workspace Web Edition Configuration Guide
IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
Migrating8to9 title: Migrating from Workspace 8.5.2 to 9.0
SettingUpSystem title: Setting up Workspace on your system
ConfigUI title: Configuring the User Interface
EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
DisasterRecovery does not exist. Click to create DisasterRecovery in 9.0.0
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling
- IntVoice title: Voice
- IntOutboundCampaigns title: Outbound campaigns
- IntEmail title: Email
- IntChat title: Chat
- CustomerCase title: Customer Case
- IntWorkbins title: Workbins
- IntVoicemail title: Voicemail
- IntWorkitems title: Workitems
- IntSRL title: Standard Responses Library
EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
Cobrowse title: Enabling Co-browse Sessions
ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API
GPAProvisioning title: Gplus Adapter for Salesforce (v9)
- GPlusSalesforceLightning title: Integrating Gplus Adapter in Lightning
- GPlusMigration90 title: Migrating to Gplus Adapter (v9)
- ClicktoDial title: Click-to-dial
- ScreenPop title: Screen Pop
- ActivityHistory title: Activity History
- GPAConfig title: Configuration Options
* Use {{#topic:TopicName}} to create chapters, without no space in the TopicName.
* Use {{#topic:TopicName}} within a bullet to create topics.
* Use {{#topic:TopicName}} within a second-level bullet to create topics.
After save, click on the create link to edit the page and set up a H1 for the new topic.