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| + | If an agent has minimized Adapter to handle other tasks in Salesforce, the Adapter window is automatically maximized by the following events: | ||
| + | * Receiving voice, chat, email, or workitem interactions | ||
| + | * Releasing interactions | ||
| + | * Marking Done interactions | ||
| + | * Receiving connections error notifications | ||
| + | * Receiving confirmation that an interaction has been added to the Genesys Universal Contact Server (UCS) database | ||
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[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 18:50, April 14, 2020
Gplus general features
If an agent has minimized Adapter to handle other tasks in Salesforce, the Adapter window is automatically maximized by the following events:
- Receiving voice, chat, email, or workitem interactions
- Releasing interactions
- Marking Done interactions
- Receiving connections error notifications
- Receiving confirmation that an interaction has been added to the Genesys Universal Contact Server (UCS) database
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