(Created page with "=GWS Report Time In Focus= ==Overview== With this request, the agent will report the time spent working directly or indirectly on the interaction. {| border="1" | <center>''...") |
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api-multimedia | api-multimedia | ||
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===Parameters=== | ===Parameters=== | ||
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operationName | operationName | ||
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| − | ReportTimeInFocus | + | <tt>ReportTimeInFocus</tt> |
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mediaType | mediaType | ||
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| − | Optional | + | String. Optional. Media type of the interaction being reported. May be provided to hint Interaction Server Proxy to deliver the event to one of the Interaction Server(s) that has the corresponding media configured. |
|} | |} | ||
The request involves sending a JSON body as well as adhering to the URL path listed above: | The request involves sending a JSON body as well as adhering to the URL path listed above: | ||
| − | + | <source lang="text"> | |
POST api/v2/me/00013aCVMEKU0013 | POST api/v2/me/00013aCVMEKU0013 | ||
| − | + | </source> | |
Listed below is the possible valid JSON for request: | Listed below is the possible valid JSON for request: | ||
| − | + | <source lang="text"> | |
{ | { | ||
"operationName": "ReportTimeInFocus", | "operationName": "ReportTimeInFocus", | ||
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"mediaType": "chat" | "mediaType": "chat" | ||
} | } | ||
| − | + | </source> | |
===Response=== | ===Response=== | ||
The response consists of an HTTP response. | The response consists of an HTTP response. | ||
====HTTP response==== | ====HTTP response==== | ||
| + | <source lang="text"> | ||
{ | { | ||
"statusCode": 0, | "statusCode": 0, | ||
} | } | ||
| + | </source> | ||
| + | |||
| + | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 07:18, June 16, 2020
Contents
GWS Report Time In Focus
Overview
With this request, the agent will report the time spent working directly or indirectly on the interaction.
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/api/v2/me/interactions/{interactionId} |
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POST |
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api-multimedia |
Parameters
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operationName |
ReportTimeInFocus |
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timeInFocus |
Integer. The time that the agent spent working directly or indirectly on the interaction. |
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mediaType |
String. Optional. Media type of the interaction being reported. May be provided to hint Interaction Server Proxy to deliver the event to one of the Interaction Server(s) that has the corresponding media configured. |
The request involves sending a JSON body as well as adhering to the URL path listed above:
POST api/v2/me/00013aCVMEKU0013Listed below is the possible valid JSON for request:
{
"operationName": "ReportTimeInFocus",
"timeInFocus": 7,
"mediaType": "chat"
}Response
The response consists of an HTTP response.
HTTP response
{
"statusCode": 0,
}
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