(Automated save: adding PEC_Migrated template.) |
(Modified comment string Category:V:PSAAS:Public with __NOINDEX__ Category:V:PSAAS:Public) |
||
| Line 18: | Line 18: | ||
|media1=ASRecordingOptions.png | |media1=ASRecordingOptions.png | ||
}} | }} | ||
| + | __NOINDEX__ | ||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 11:51, October 2, 2020
Recording options
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
In the Recording section, you can configure the following options:
- Call Recording sets the agent's desktop to record all voice interactions.
- Screen Recording sets the agent's desktop to record all screen interactions.
- Can Start Call Recording allows the agent to start an active recording.
- Can Pause Call Recording allows the agent to pause an active recording.
- Can Resume Call Recording allows the agent to resume an active recording.
- Can Stop Call Recording allows the agent to stop an active recording.
Comments or questions about this documentation? Contact us for support!