Standard Response Library
Also known as SRL. In eServices, a library of standard responses that agents can use in replies to inbound e-mails, or that strategies can use in acknowledgments and autoresponses. Each standard response is assigned to exactly one category in the system; however, a category may have zero or many standard responses assigned to it.
See also Genesys Content Analyzer.
Glossary
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Revision as of 11:51, October 2, 2020
Standard Response Library options
Important
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In the Standard Response Library section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
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