Revision as of 11:52, October 2, 2020

Gplus Adapter for Service Now

Important

Not all changes listed below may pertain to your deployment.

Configurable Screen pop
- Allows to screen pop on any ServiceNow entity
ClickToDial from ServiceNow:
- Start outbound call from phone fields (example: start call from Contact business number)
- Start outbound call from reference fields (example: start call from “caller” field or Incident)
- Customizable screen pop
Single pane desktop user experience
- Agent Status Management
- Agent Performance Tracker
- Inbound Voice
Inbound toast alert
Supports ServiceNow Agent Workspace View

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