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<b>How do I generate a report?</b>  <br/>
 
<b>How do I generate a report?</b>  <br/>
The short answer is:  Access '''Reporting''' in the Genesys PureEngage Cloud, open a report (from '''Document List''' > '''Interactive Insights''' > '''8.x.x''' > '''<name of report>'''), and click '''Refresh All''' to populate the report. For more information, see [[HRReports|How do I generate Historical Reports in Genesys PureEngage Cloud?]].  
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The short answer is:  Access '''Reporting''' in the PureEngage Cloud, open a report (from '''Document List''' > '''Interactive Insights''' > '''8.x.x''' > '''<name of report>'''), and click '''Refresh All''' to populate the report. For more information, see [[HRReports|How do I generate Historical Reports in PureEngage Cloud?]].  
 
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Revision as of 13:24, September 18, 2020

Interaction Flow Details report

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.



This page describes how you can use the Interaction Flow Details report to trace an interaction as it passes through various contact center resources, to understand, in detail and from a customer perspective, how interactions progress.

[+] Tip: How do I generate a report?

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