Jump to: navigation, search
(Automated save: adding PEC_Migrated template.)
m (Text replacement - "Genesys PureEngage" to "PureEngage")
Line 10: Line 10:
 
{{ToggleTextWrapper}}
 
{{ToggleTextWrapper}}
 
<b>How do I generate a report?</b>  <br/>
 
<b>How do I generate a report?</b>  <br/>
The short answer is:  Access '''Reporting''' in the Genesys PureEngage Cloud, open a report (from '''Document List''' > '''Interactive Insights''' > '''8.x.x''' > '''<name of report>'''), and click '''Refresh All''' to populate the report. For more information, see [[HRReports|How do I generate Historical Reports in Genesys PureEngage Cloud?]].  
+
The short answer is:  Access '''Reporting''' in the PureEngage Cloud, open a report (from '''Document List''' > '''Interactive Insights''' > '''8.x.x''' > '''<name of report>'''), and click '''Refresh All''' to populate the report. For more information, see [[HRReports|How do I generate Historical Reports in PureEngage Cloud?]].  
 
</toggledisplay>
 
</toggledisplay>
  

Revision as of 13:25, September 18, 2020

Queue Summary Customer Segment report

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.



The Queue Summary Customer Segment report replaces the Queue Summary Business Result report. This page describes how you can use this report to understand how agents use their time in your contact center.

[+] Tip: How do I generate a report?

Comments or questions about this documentation? Contact us for support!