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Revision as of 13:25, September 18, 2020
PureEngage reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports especially tailored to PureEngage Cloud customers. They are ready-to-use, but as always, can be modified to suit your specific business needs.
About PureEngage reports
The following reports are available in the Business Edition folder:
- Agent Activity Business Result
- Agent Group Membership Details
- Agent Login-Logout Details
- Agent Not Ready Reason Code Details
- Agent State Details
- Agent Time
- Interaction Flow Details
- Interaction Handling Attempt Details
- Interaction Volume Business Result
- Queue Summary Customer Segment / Queue Summary Business Result
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
Comments or questions about this documentation? Contact us for support!