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Revision as of 11:52, October 2, 2020
Reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.
Reports are summaries and analyses of interaction, speech and external metadata. You can generate reports for analysis, view report details and status, and share the data with users throughout the enterprise. You can view reports in your browser, print them or send them via email.
To help you monitor your business, SpeechMiner offers a wide range of standard reports that can be customized to better suit your needs.
Depending on the type of report, the results may be presented as lists or data and/or in graphic form.
In this section you will learn how to:
- Create and run a report - To review and analyze interaction, speech and external metadata.
- Edit saved reports - To modify the report data to suit your needs.
- Work with saved reports - To periodically view data for business issues that may reoccur.
- Understand report layouts and parameters - To better absorb the report information.
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