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==Intro to Agent Desktop== | ==Intro to Agent Desktop== | ||
Revision as of 13:41, September 18, 2020
Contents
- 1 "How To" Videos
- 1.1 Intro to Agent Desktop
- 1.2 Managing Your Status
- 1.3 Handling a Call
- 1.4 Handling Email
- 1.5 Handling Chat
- 1.6 Handling Workitems (Open Media)
- 1.7 Using Standard Responses
- 1.8 Managing Contacts
- 1.9 Finding Interactions
- 1.10 Workbins
- 1.11 Outbound Calling Campaigns
- 1.12 What next?
- 1.13 Top 5 topics
"How To" Videos
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Supervisors.
This topic features a collection of videos from the Genesys Vimeo channel that demonstrate some of the most commonly used features of Workspace Agent Desktop.
Important
Some Workspace Agent Desktop features are available only for Genesys Engage Cloud users.Intro to Agent Desktop
Managing Your Status
Handling a Call
Handling Email
Handling Chat
Handling Workitems (Open Media)
Using Standard Responses
Managing Contacts
Finding Interactions
How to find interactions in the Interaction Database:
- My History
Basic My History search
Advanced My History search
- Interaction Search
Basic Interaction history search
Advanced interaction history search
- Contact History
Basic Contact history search
Advanced Contact history search
Workbins
Overview
Outbound Calling Campaigns
Overview
Automatic record retrieval (Predictive and Progressive)
Manual record retrieval (Preview)
Semi-automatic record retrieval (Push-preview)
What next?
Top 5 topics
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